Spectra image block error | ww.wp.xz.cn

Resolved festanca
(@festanca)

3 years, 2 months ago

Hi there,

I already found many issues related with this reported but never found a solution. It only happens with this and with Spectra. When I add spectra image block in the editor it comes: This block has encountered an error and cannot be previewed.

I already deactivated all plugins and the error kept. I guess it might be something related to spectra last updates, as it started to happen after spectra being updated.

Could you please tell me how to solve the error? Thank you.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Mohsin Ghouri
(@mohsinbsf)

3 years, 1 month ago
Hi @festanca,

Sorry for the inconvenience caused to you. Here is a debugging step that will help you to resolve the issue.
1. Regenerate Assets from Spectra admin dashboard
2. Empty cache and hard reload while on the editor screen. Here’s how: https://share.bsf.io/2NumNvZ2
3. Turn on automatic block recovery option from the spectra dashboard.
I hope the above information will work for you. Let me know how it goes.

Have a nice day!
Thread Starter festanca
(@festanca)

3 years, 1 month ago

@mohsinbsf

Thank you so much for your reply. I tried all the steps you requested and it still keeps the same. I attach the printscreens

https://prnt.sc/iWZVBvUfRV6t
https://prnt.sc/6BCyiYh0jx3y

Please help me 🙂 This really interpheres in all the things. Thank you!

Mohsin Ghouri
(@mohsinbsf)

3 years, 1 month ago

Hi @festanca,

Sorry for the inconvenience caused to you.

It seems it requires more debugging. I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can help even better.

Looking forward to hearing from you.

Have a nice day!

BSF – Judith Pete
(@judith0)

3 years, 1 month ago

Hi @festanca,

It’s been long since we heard from you. I am going ahead to mark this thread as resolved.

Please feel free to open a new thread in case of any other queries.

Regards.

Judith.

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
3 participants
Last reply from: BSF – Judith Pete
Last activity: 3 years, 1 month ago
Status: resolved