SPF Action Needed

  • Resolved starpage5054

    (@starpage5054)


    3 years, 3 months ago

    We are getting this error message when sending out the test email….

    “SPF

    Action Needed: It doesn’t look like the SPF record required by your SMTP server has been added to your domain. Please contact your SMTP server provider for details on how to find the SPF record, and how to add this record to your domain’s DNS.”

    We have the correct email address and we’re using Other SMTP option.

    We tried sending out the test emails several times but it didn’t go to our email address. This is the email address we use. https://www.screencast.com/t/TgzOF2CA

    What could be the possible issue here?

    Thank you so much in advance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Dake

    (@dakeg)

    3 years, 3 months ago

    Hi @starpage5054

    Thanks for reaching out.

    As the notification says, the SMTP server you are attempting to integrate with requires an SPF record. You’ll need to reach out to the service and request the SPF record that is required.

    Then you will need to add that SPF record to your DNS records.

    If you’re not familiar with SPF records, you can learn about them here.

    I hope this helps 🙂

Viewing 1 replies (of 1 total)

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