Spinning wheel on checkout page
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I’ve encountered an error with my woocommerce checkout page on my wordpress site. Customers are getting a never ending spinning wheel on the checkout page over the “Your Order” and Payments areas. I’ve disables all plugins besides woocommerce and woopayments and tested on Twenty Twenty-Five theme and Storefront themes with no success. Any help is appreciated!
The page I need help with: [log in to see the link]
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Hi @littletree,
Thank you for reaching out. I understand how frustrating issues like this can be—especially after you’ve already tried troubleshooting on your end without success.
I’ve checked your site and see the issue you’re referring to. Based on my findings, it appears the Google reCAPTCHA added to the checkout may be causing the problem. Please try disabling it and let us know so we can retest.
Additionally, kindly share your System Status Report by going to WooCommerce > Status > Get Report > Copy for Support, and paste it via Pastebin so we can review your setup further.
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Next scheduled: 2025-05-06 15:54:38 -04:00<br>Options: ✔<br>Notes: 242<br>Onboarding: completed Action Scheduler<br><br>Complete: 219<br>Oldest: 2025-04-04 20:51:55 -0400<br>Newest: 2025-05-05 14:29:41 -0400<br><br>Pending: 6<br>Oldest: 2025-05-05 18:14:35 -0400<br>Newest: 2025-05-06 20:15:19 -0400<br><br>Failed: 9<br>Oldest: 2023-02-14 16:01:22 -0500<br>Newest: 2023-06-01 04:52:36 -0400 Status report information<br><br>Generated at: 2025-05-05 18:14:23 -04:00<br>I’ve disabled the ReCAPTCHA plugin, but still unable to load the payments section.
Hi @littletree ,
Thanks so much for reaching out — I’m sorry to hear you’re still running into this issue.
To help us get a clearer picture of what’s going on, would you mind sharing a screenshot or screen recording of what you’re seeing on the Your Order page? If there are any errors showing in your browser’s developer console (right-click > Inspect > Console tab), those would also be really helpful to take a look at.
When did you first start noticing this issue? Was it after a recent plugin update or a change in your site’s settings? Any extra context like that might give us a better lead.
Also, if you spot any fatal error logs under WooCommerce > Status > Logs, feel free to share those here as well.
Looking forward to hearing from you and getting this sorted!
Here is the console tab from Chrome
here’s the console from firefox
Here’s the image of the checkout page. The Your Order and payment blocks just get the spinning wheel and never fully load
A customer noticed the problem last Friday (5/2). It could have started earlier, but thats the first time someone noticed. Plugins update automatically, but otherwise, there were no major changes or updates to the site.
there was a fatal error log for 4/29
2025-04-29T09:42:26+00:00 Critical require(): Failed opening required ‘/home/littl326/public_html/wp-content/plugins/wordpress-seo/vendor/composer/../yoast/whip/src/Facades/wordpress.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) Additional context{ “error”: { “type”: 64, “file”: “/home/littl326/public_html/wp-content/plugins/wordpress-seo/vendor/composer/autoload_real.php”, “line”: 78 }, “remote-logging”: true, “backtrace”: [ { “file”: “/home/littl326/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php”, “line”: 415, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ]
Another one from 4/10
2025-04-10T09:42:58+00:00 Critical require(): Failed opening required ‘/home/littl326/public_html/wp-content/plugins/woocommerce/src/Blocks/Domain/Services/OnboardingTasks/TasksController.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) Additional context{ “error”: { “type”: 64, “file”: “/home/littl326/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php”, “line”: 102 }, “remote-logging”: true, “backtrace”: [ { “file”: “/home/littl326/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php”, “line”: 414, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }
Hi @littletree ,
Thanks for reaching out! I took a look, and it seems like your site is running into a
wc-ajax=update_order_review406 error. This usually happens when a security plugin—or sometimes your web host’s built-in firewall (like ModSecurity)—blocks the request.In this case, I’d recommend temporarily deactivating any security plugins you’re using, like Titan Anti-spam & Security by CreativeMotion – version 7.3.5, to see if that resolves the issue. It’s also a good idea to reach out to your hosting provider and ask if they can temporarily disable any security modules (such as ModSecurity) that might be interfering.
Give that a try, and let us know how it goes!
I contacted my host and apparently it was an issue with ModSecurity that was interfering with the checkout page. they made some changes and the issue is now resolved.
Thanks for all the help!!!
Hi @littletree,
I’m glad to hear your host was able to pinpoint the ModSecurity issue and that the checkout page is working again. Thanks for following up and letting us know!
If you’ve found WooCommerce helpful, we’d really appreciate it if you could take a moment to leave us a review here: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post
Your feedback helps us continue improving and also supports other store owners in making informed decisions.
Wishing you continued success with your store!
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