Split only works after cloning

  • Resolved stringfamily

    (@stringfamily)


    6 years ago

    Hi Fahad,
    I’ve just installed your product (free version) after searching for such a plugin.
    I’ve installed it and am attempting to use it for the first time.

    It will only split an order after manually cloning it.

    This is exactly what I do:
    Log into WordPress.
    Woocommerce –> Orders –> Click on the splitter icon.
    After a small delay (2 seconds) it returns to the order list, with no change. No extra orders, no split.

    If I first clone the order, and then split the cloned order, it works:
    Woocommerce –> Orders –> Clone order –> Split the new cloned order

    I have wordpress 5.4.1, Woocommerce 4.1, Order Splitter 3.1.5

    Thank you!

    Joel

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    6 years ago

    Dear Joel,

    It should work fine, for your convenience there is a tab “Import/Export” you can copy that and paste your settings snapshot here https://pastebin.com/ so i can check that what are you missing?

    Thank you,
    Fahad

    Thread Starter stringfamily

    (@stringfamily)

    6 years ago

    Hi Fahad,
    I’m not really sure if this is what you are after…

    https://pastebin.com/NhysuhQy

    I can’t see how the information I’ve pasted there will be useful to you.
    Let me know if you need more info. Thanks for your quick response.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    6 years ago

    There is a button, “Export”. You will get an encrypted form of settings in that big textarea. I am asking for that.

    Thread Starter stringfamily

    (@stringfamily)

    6 years ago

    There is no export button. Really, it’s not there!
    Are there any php extensions I need to check for? Some other way to send you the settings you are after?

    Thread Starter stringfamily

    (@stringfamily)

    6 years ago

    I’ve found some errors in the error_log

    https://pastebin.com/fHm2BHXr

    raissufyan

    (@raissufyan)

    6 years ago

    Please watch this to export settings.

    Thread Starter stringfamily

    (@stringfamily)

    6 years ago

    Thank you. Please check my recording. For some reason it’s just not there. I should mention this is not the pro version…

    https://youtu.be/EDh0f7DztZ0

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    6 years ago

    @stringfamily please try version 3.1.6. There was an extra form which was interrupting the required section. It has been fixed.

    Thread Starter stringfamily

    (@stringfamily)

    6 years ago

    Dear Fahad,

    thanks so much for the ongoing support. The update now allows the export function.

    https://pastebin.com/AaEqGcMh

    I can’t consistently get it to split after cloning either.

    Thanks again for superb support.

    Joel

    abdulrazzaq4085

    (@abdulrazzaq4085)

    6 years ago

    @stringfamily I have checked split action with your provided settings, Auto Split option is unchecked/off in your settings, it should be checked/on if you want to split any order automatically at the time of order created on thank you page.
    You do not need to split every order manually or if you really want manual split you can use “WC Order Split” Plugin, it will work better for manual split here is the link of plugin https://ww.wp.xz.cn/plugins/wc-order-split/

    And for the manual split in this plugin, I am testing and will get back to you with the updates.

    Thanks

    abdulrazzaq4085

    (@abdulrazzaq4085)

    6 years ago

    @stringfamily Please install an updated version (3.1.7) of the plugin with this fix.

    Thread Starter stringfamily

    (@stringfamily)

    6 years ago

    Dear Fahad,

    thank you, your update has solved the problem. Thank you for the advice regarding your other split product. I was using the manual process to test before considering buying premium version. I’m read to test automatic version now!

    Your support has been amazing. It should inspire confidence for anyone wishing to invest!

    Regards
    Joel

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    6 years ago

    Thank you Joel. I am glad that it worked for you.

Viewing 13 replies - 1 through 13 (of 13 total)

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