Split Orders Not Changing to Complete Status

  • Resolved clicksncode

    (@clicksncode)


    2 years, 6 months ago

    Hi there,

    When a user places an order for multiple quantity on our site, we’ve set the order splitter to split the order based on quantity.

    The problem is that when the parent order is paid for and completed, the child orders stay in ‘Pending’ even though the full order was paid for.

    How do we get it to change the status of the child orders to completed after the parent order is set to completed?

    Because at the moment, we have to manually mark the split orders as completed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter clicksncode

    (@clicksncode)

    2 years, 6 months ago

    Hi there, no response yes, please assist?

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    2 years, 6 months ago

    Really sorry for the late response as this support thread was somehow missed/lost in the inbox. Actually after split, there is no functionality to update the child order statuses according to the parent order status, I can not it as a new feature request for the future releases but it is not available yet.

Viewing 2 replies - 1 through 2 (of 2 total)

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