Split orders with cron

  • Resolved flexaftale

    (@flexaftale)


    4 years, 4 months ago

    I am having some issues with the plugin. I have a number of items that need to be sent to a specific supplier, so I have tagged them with “Inclusive” and are splitting orders, that contain these items. Unfortunately auto-splitting the orders is not working very well for me, because it does not look very nice on the order receipt page and I need all products to appear on the same summary. So I am trying to do the split AFTER the purchase, and I have checked the box “Orders List Page” under “Cron jobs” and also checked the order status “On hold” since I am testing with this order status. To my understanding it should split orders that contain “Inclusive” products, when I run that cron job, but nothing happens. Am I misunderstanding the functionality? And if I am misunderstanding, is there any other way to achieve this?

Viewing 6 replies - 16 through 21 (of 21 total)
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  • Plugin Support Coding Champion

    (@codingchamp)

    4 years, 4 months ago

    @flexaftale sorry for the late response. Please confirm that if we review the plugin files for translatable strings again, will that work or you are expecting something else as well? Ticket has already been opened.

    Thread Starter flexaftale

    (@flexaftale)

    4 years, 4 months ago

    No, that will not really work, because it will still look very confusing for our customers with the split order summary. So if we can’t keep the products on the same order summary on the thank you page and still split the products into separate orders backend, then we will have to find a different plugin/solution.

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    4 years, 4 months ago

    @flexaftale I have tried with and without the Hide Child Order on Thank You Page option. When this option is turned OFF, splitted orders are visible on the Thank You page along with parent order. Screenshot 1

    And when this option is turned ON, only child orders are hidden on the Thank You page and parent order remains the same in both cases. Screenshot 2

    So if you turn ON Hide Child Order on Thank You Page, it will not confuse your customers. The parent order will be visible with all of its items after split.

    Please let us know if this fulfill you requirement. If not, you can record a video or provide screenshots of your required scenario.

    Note: If you have turned ON Remove Items from Parent Order then the parent order will appear differently as splitted items will be removed from parent order.

    • This reply was modified 4 years, 4 months ago by acrobaticsjs.
    Thread Starter flexaftale

    (@flexaftale)

    4 years, 4 months ago

    Hi @acrobaticsjs

    Thank you for the reply and screenshots. Regarding this:
    Note: If you have turned ON Remove Items from Parent Order then the parent order will appear differently as splitted items will be removed from parent order.

    This is my whole issue. I cannot split the orders (so I have separate orders backend), but still show all items in the same order summary on the Thank You page. Can you confirm that this is not possible?

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    4 years, 4 months ago

    @flexaftale it is not impossible to achieve this. It is a new case and we are noting this as a new feature request.

    We will work on it and you will get the update as it will be added.

    Thanks

    • This reply was modified 4 years, 4 months ago by acrobaticsjs.
    Thread Starter flexaftale

    (@flexaftale)

    4 years, 4 months ago

    That sounds great! Thank you.

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