Spontaneous Documents Created

  • burgessjd56

    (@burgessjd56)


    1 month, 2 weeks ago

    Empty documents are being spontaneously created in my site’s document library. The host’s help service told me that the Sydney theme is causing the problem.

    The page I need help with: [log in to see the link]

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  • Rajab Said

    (@snrjosh)

    1 month, 2 weeks ago

    Hi @burgessjd56,

    Thanks for contacting us.

    We’ve had a look into this, and we can confirm that the Sydney theme doesn’t have any document creation functionality; it’s purely a theme and has no ability to generate documents.

    Based on your setup, this issue is most likely coming from the Document Library Pro plugin, which has features that can automatically generate document entries through cloud storage syncing or automation tools.

    We’d recommend reaching out directly to the Document Library Pro support team at Barn2 here. Since they built the plugin, they’re best placed to identify exactly what’s triggering the empty documents and get it sorted for you.

    I hope this helps. Thanks!

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