• I could not open my wp admin page as well as site. It will open whenever I ask hosting customer support for help!
    Later I get to know from Hosting support team, about the error! Please look into the below message!
    ——————————————–
    “I have checked and I could see that the following issues were being logged in:

    http://support-tools.com/?377d06060c9e5606#DSGBe/Gy/tqiG2XDrmV3XxtdFFjHNJ1LEEJyArz3q1o=

    I would suggest you to please contact your developer and rewire the website code in order to resolve the issue. Do check and get back to us in case you need any other assistance.”
    ———————————————-
    Can someone help me out in this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please contact your host…. the issue is with their mod_sec rules and not WordPress. If they can’t fix the rules, ask them if they can disable mod_sec for your site. Then use a plugin like WordFence or Sucuri that will set up a correctly configured firewall.

    Thread Starter nishanthiruth

    (@nishanthiruth)

    Thankyou for the reply..
    I have raised query to host about it.
    All I want to know is about rewiring site code, as they said.
    If both modsec & the coding conflicts each others, then it must be either the rule or the coding is wrong.
    Is it really ok to disable modsec? Sorry for asking again the same!!!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You cannot rewrite the site code. Their rule is incorrect for WordPress.

    Thread Starter nishanthiruth

    (@nishanthiruth)

    Ok Thankyou so much Steven for the timely reply.

    Thread Starter nishanthiruth

    (@nishanthiruth)

    Hi,
    My Host said, they cannot disable modsec, as I am in shared host. Find the below reply

    “De-listing these rules will affect the server security and as you are in shared server we will not be able to do the same as it will affect other customers on the server.I request you to check this with the help of your developer or make changes to the code to fix the issue.”
    http://support-tools.com/?377d06060c9e5606#DSGBe/Gy/tqiG2XDrmV3XxtdFFjHNJ1LEEJyArz3q1o=

    Please help me on this. I have been into this trouble for more than a week!!

    I wonder, if my wordpress code is wrong, how other people are using with the same host?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install “Health Check”: https://ww.wp.xz.cn/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    If none of that fixes things, find another host.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    There’s no reason to “modlook” this topic. Please do not use the “report” button unless you need to draw moderator attention to a topic.

    Thread Starter nishanthiruth

    (@nishanthiruth)

    Yea thankyou. I will do it!

Viewing 8 replies - 1 through 8 (of 8 total)

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