Square Account Disconnect

  • Resolved Dhruvin Moradiya

    (@dhruvinpmd)


    8 months, 2 weeks ago

    Hello,

    I hope you are doing well!

    I installed this plugin on my website and connected my Square account successfully. After that, I created the form and set it up well. All things are working well.

    Suddenly, the Square account disconnected without any reason and did not give any error. I need to reconnect Square account.

    This issue occurs multiple times. Would you please solve this issue or guide me to solve this?

    Looking forward to hearing from you.

    Thanks,
    Dhruvin

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    8 months, 2 weeks ago

    Hi @dhruvinpmd ,

    I hope you’re doing well!

    Thanks for reaching out. Could you please share your WordPress, PHP, and WP EasyPay versions? This information will help us investigate the issue.

    Please confirm, how long after connecting does the Square account get disconnected?

    Looking forward to your reply!

    Warm regards,
    WP Experts Support Team

    Thread Starter Dhruvin Moradiya

    (@dhruvinpmd)

    8 months, 2 weeks ago

    Hello,

    Thanks for your quick reply.

    My website’s WordPress, PHP, and WP EasyPay versions are as follows:
    – WordPress: 6.8.2
    – PHP: 7.4.33
    – WP EasyPay: 4.2.10

    This is disconnected in approx. 10-12 days.

    Looking forward to your reply.

    Warm Regards,
    Dhruvin

    Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    8 months, 2 weeks ago

    Hi @dhruvinpmd ,

    I hope you are doing well,

    Thanks for sharing the details. We have forwarded the issue to our Technical Team for investigation. We’ll update you once we get a response from the Technical Team.

    Thanks & Regards,
    WP Experts Support Team

    Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    8 months, 2 weeks ago

    Hi @dhruvinpmd ,

    I hope you’re doing well.

    Could you please confirm whether you were using Live mode or Sandbox mode when the Square disconnection issue occurred?

    Looking forward to your response.

    Warm regards,
    WP Experts Support Team

    Thread Starter Dhruvin Moradiya

    (@dhruvinpmd)

    8 months, 2 weeks ago

    Hi @usamaazad99,

    I hope you are doing well!

    I am using live mode when it disconnects.

    Looking forward to your response.

    Warm Regards,
    Dhruvin

    Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    8 months, 1 week ago

    Hi @dhruvinpmd ,

    I hope you are doing well,

    Thanks for the confirmation. We’ll update you once we get a response from the Technical Team.

    Warm regards,
    WP Experts Support Team

    Thread Starter Dhruvin Moradiya

    (@dhruvinpmd)

    8 months, 1 week ago

    Hi @usamaazad99,

    I hope you are doing well.

    Okay. No Problem.

    Best Regards,
    Dhruvin

    Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    7 months, 3 weeks ago

    Hi @dhruvinpmd ,

    I hope you’re doing well.

    We attempted to replicate the issue on our end, but Square remains connected successfully in our environment.

    After discussing with our product team, we’ve identified a workaround. We’re also in the process of adding a Square connection log and email alerts to help track and prevent similar issues. These features will be included in our upcoming releases.

    Thank you for your patience.

    Best regards,
    WP Experts Support Team

    Thread Starter Dhruvin Moradiya

    (@dhruvinpmd)

    7 months, 3 weeks ago

    Hi @usamaazad99,

    Thanks for your reply.

    I will be waiting for the next update.

    Best Regards,
    Dhruvin

Viewing 9 replies - 1 through 9 (of 9 total)

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