Hi,
Please complete the following steps in order to detect the problem and find its solution:
1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty Twenty) and check if the problem remains.
2) Deactivate all of your plugins except “Image Pinning” and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
3) Provide your System status using the following instruction: https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc
4) Contact us back with information about the results.
Thread Starter
Daniel
(@davil2008)
Hello. I tried activating a different theme and I deactivated all plugins and the problem still occurs.
Hi,
Unfortunately, we cannot reproduce this problem on our local environment. it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.
Thread Starter
Daniel
(@davil2008)
OK, thank you for your response, although my issue was occuring a month now, so I was forced to delete the plugin. I’ll think about reinstalling and opening a ticket.
