Hi @derekja ,
Thank you for reaching out.
To help us better understand the situation, could you please confirm that you’re working with a live Square account and not a sandbox account? Also, as the country of your account dictates the currency of your account with Square (see Accept payment cards with Square), could you please confirm that you’ve set up your Square account’s country appropriately?
Hi @tristan083, thanks for the rapid reply. I can confirm that the account is live. I’ve already taken payments via a pay button on this website previously. Payments were made in AUD and transferred to my Australian bank account without any error.
So you can see my frustration. Thanks again for looking into this.
Hi @derekja ,
Thank you for your message and the confirmation.
To help me reproduce the issue in my test environment, could you please share a screenshot or screen recording of what you have in your Square dashboard -> account & settings -> preferences (see this sample screenshot)?
Hi @derekja ,
Thank you for your message and the information.
Unfortunately, I have not been able to reproduce the issue in my testing environment and using an Australian Square account.
Could you please check and ensure the following?
- In your Square account -> Payments -> Square tab, ensure the currency and country codes are set accordingly (AUD and AU).
- In Tickets Commerce (Tickets -> Settings -> Payments), ensure that Currency Code is set to Australian Dollar (AUD).
If the above checks out, disconnect and re-connect your Square account in Tickets -> Settings -> Payments -> Square.
Plugin Support
Darian
(@d0153)
Hi @derekja
I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.
Let me know if there’s anything I can assist you with.
Hi Darian,
I had a look at both Square and Tickets, here’s what I found. Tickets is all good, currency is set to AUD.
In Square I followed the above directions, but there is no where that displays the currency settings. I went through all of the settings in Square and there’s nothing there. The only thing I found was the time zone (Sydney) and the language which is set to English (Australia).
So far, looking at the transactions and the corresponding payments in our bank account the transactions have all occurred in AUD.
Thanks in advance,
Derek.
Plugin Support
Darian
(@d0153)
Hi @derekja
Thanks for the detailed update! It sounds like everything is working as expected and transactions are being processed in AUD.
Just to confirm—are you still encountering the message:
“The Square payment gateway is accepting payments in USD but your Tickets Commerce currency is set to AUD”?
If so, could you please share a screenshot of the message? I’d like to take a closer look and investigate further on my end.
Plugin Support
Darian
(@d0153)
Hi there,
It seems we haven’t heard from you in a while, so I’ll go ahead and close this thread for now. If you still need help, you’re always welcome to reopen this thread or start a new one.
