Square error on woocommerce

  • Resolved piccolo1

    (@piccolo1)


    7 years, 5 months ago

    I cannot get payments with square and woocommerce to process. I get this error:

    Error: Square was unable to complete the transaction. Please try again later or use another means of payment

    Paypal is working fine but square won’t work. Can anyone help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    7 years, 4 months ago

    @piccolo1 – please go to WooCommerce > Settings > Payments > Square and enable the logging option.

    Once logging is enabled, please try making another payment through Square. After you’ve done that, you can go to WooCommerce > Status > Logs and select the most recent Square Gateway log from the dropdown menu on the right-hand side.

    That log should contain an error as to why the payment failed. If you don’t understand the error, please copy and paste it here. Just make sure to remove any sensitive information from the logs you share here.

    Thanks!

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    7 years, 4 months ago

    As I have not heard a reply to this topic, I will consider it resolved. If you are still having trouble with this, please feel free to let us know.

Viewing 2 replies - 1 through 2 (of 2 total)

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