Hello GBColorado,
Please contact your hosting provider regarding the ssl. They will help you regarding the ssl issue.
Kind Regards,
Manoj
If SSL certificate is installed properly then there should be another issue. Have you checked your site for SSL errors using tools? If not you can refer to below suggested tool. Is your navigation using files within (i.e. image, video)? If yes, then you may be suffering with mixed content warning.
https://www.whynopadlock.com/