Plugin Support
MixHa
(@mixha)
Hello @dabhulimen ,
Please follow these steps on the site where you experienced this error:
- Go to “Other options” section
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Change backup method (optional): https://prnt.sc/1s1ofpa
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
Once you do that, try to run your backup process again.
Let me know if that worked for you 🙂
Thank you!
Hi, thanks for getting back to me, I am having some trouble locating the other options section. Is it in wordpress admin? or in the plugin itself?
Plugin Support
MixHa
(@mixha)
Hey @dabhulimen ,
In case you haven’t found it by now, it is located within the Backup Migration plugin menu area. You can access that from WP admin dashboard.
On the BM plugin menu screen, it is 4th dropdown section.
Kind regards
Hi, I still am facing the same issue. I have the error logs from the last attempt. I hope this helps and I appreciate your help so far.
[STEP] [2023-12-01 15:37:23] Preparing creation of staging site…
[INFO] [2023-12-01 15:37:23] Starting custom error handler…
[VERBOSE] [2023-12-01 15:37:23] Step 0 - Initialization of the process
[INFO] [2023-12-01 15:37:23] Name of subsite: staging23
[INFO] [2023-12-01 15:37:23] Expected URL of subsite: site_url
[INFO] [2023-12-01 15:37:23] Backup & Migration version: 1.3.5
[INFO] [2023-12-01 15:37:23] PHP Version: 7.4.33
[INFO] [2023-12-01 15:37:23] WP Version: 5.9.8
[INFO] [2023-12-01 15:37:23] MySQL Version: 5.5.5
[INFO] [2023-12-01 15:37:23] MySQL Max Length: 268435456
[INFO] [2023-12-01 15:37:23] Web server: Apache
[INFO] [2023-12-01 15:37:23] Max execution time (in seconds): 180
[INFO] [2023-12-01 15:37:23] Memory limit (server): 1024M
[INFO] [2023-12-01 15:37:23] Memory limit (wp-config): 40M
[INFO] [2023-12-01 15:37:23] Memory limit (wp-config admin): 1024M
[INFO] [2023-12-01 15:37:23] Max rows per query (this site): 500
[STEP] [2023-12-01 15:37:23] Preparing constants and staging details
[INFO] [2023-12-01 15:37:23] Creating root directory of new site
[SUCCESS] [2023-12-01 15:37:23] Path of new website: ABSPATH/staging23
[INFO] [2023-12-01 15:37:23] Generating database prefix
[SUCCESS] [2023-12-01 15:37:23] Prefix of new site will be: b12mi01_stg45043_
[INFO] [2023-12-01 15:37:23] Generating first log in password
[SUCCESS] [2023-12-01 15:37:23] Password created and saved.
[STEP] [2023-12-01 15:37:23] Initializing configuration of the website
[SUCCESS] [2023-12-01 15:37:23] Configuration created
[VERBOSE] [2023-12-01 15:37:23] Setting continuation for: 1 1
[VERBOSE] [2023-12-01 15:37:23] Saving staging sites configuration (end of request/batch)…
[VERBOSE] [2023-12-01 15:37:23] Configuration saved, destructing the logger (controller)…
[STEP] [2023-12-01 15:37:33] Scanning all files on your website, it may take a while…
[DOWNLOAD GENERATED] File downloaded on (server time): 2023-12-01 15:40:18
[DOWNLOAD GENERATED] Last update (seconds): 175 seconds ago
[DOWNLOAD GENERATED] Last update (date): 2023-12-01 15:37:23
Plugin Author
iClyde
(@iclyde)
Hi @dabhulimen
Your website returns some 500 error that is not precisely logged as debug mode on your WordPress site is disabled.
If you can enable WP_DEBUG and WP_DEBUG_DISPLAY then reproduce creation of staging site that would give me the ability to understand the issue and provide you more detailed solution.
For now I assume that either the site is limited in resources as based on the logs it seem much slower than it should, it may be caused by caching plugins that in most cases slows down the site instead of improving its performance and as far as I see you have two or three related plugins.
In any case on your plugins list I couldn’t find any known plugin that conflicts with our features.
More insights can be achieved with WP_DEBUG enabled.
Read more:
- https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/#wp_debug
- https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/#wp_debug_display
Also update the plugin to latest version 🙂
Thank you!
Hey,
I apologize for the delay in getting back to you. I have enabled both of those things as per your request. Thank you.
Plugin Author
iClyde
(@iclyde)
Hi @dabhulimen
Could you please try again while having these options enabled and generate new debug code?
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @dabhulimen ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
