Plugin Support
MixHa
(@mixha)
Hello @michaelsode ,
Seems like your wp-content directory is not writable.
Our plugin couldn’t create directory where backups would be saved due to insufficient permissions.
Please adjust your wp-content permissions for proper directory owner and group, set the permissions to 755.
Use chown and chmod command, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for technician).
Let me know if that resolves your issue 🙂
Thank you!
Hallo @mixha
The wordpress is runing on Microsoft IIS, so I can’t use changemode 755 🙂 on the wp-content folder. With user/right shall set on the folder in windows?
Plugin Support
MixHa
(@mixha)
@michaelsode whatever gets the job done, you can google it.
You can check in the plugin which folder is designated for backups, in the plugin section “Where shall the backups be stored?”
You can try to upload backup there by FTP or other means, and then refresh the list in the plugin section “Manage & Restore backups”.
Please also check the validity of the backup, if it doesn’t appear in the mentioned list: on your local machine, take a peek inside the backup (zip) file, see if the content is visible, including the critical manifest json file. If it is, the backup is valid.
Otherwise, please provide debug log from the site where the backup was made.
Kind regards
I had add AU to folder wp-context and add full access for the au. And now it works. Thank for the help 🙂
Plugin Support
MixHa
(@mixha)
Awesome, great to hear it works now @michaelsode . Thanks for updating us with the successful outcome, it might help other users. 🙂
Kind regards
