Standalone Donation Process Incomplete

  • Resolved Ed Woods

    (@webguywithwebtie)


    4 years ago

    Hello,

    Some of our customers do not want to purchase a product. Just make a donation.

    The standalone Donate page works correctly and successfully pulls up the Checkout page. Customer fills in all the details. When they “Place the Order”, I receive the donation email that a donation has been made. They customer receives a notice too in their email. However, they do not receive any notice on the website saying the payment completed. Then when they try to “Place the Order” a second time they receive a red warning message “We were unable to process your order, please try again”

    • This topic was modified 4 years ago by Ed Woods.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Jonas

    (@flinnn)

    4 years ago

    Dear Ed,
    thanks for reaching out.
    The page you linked doesn’t appear to use the “Donation Platform for WooCommerce” plugin, but “Donation For WooCommerce”. Please contact their support: https://woocommerce.com/products/donation-product-for-woocommerce/
    If you want an alternative to your current fundraising solution, Donation Platform for WooCommerce is a better (and cheaper) solution in my opinion. If you have any problems with my plugin, I am also happy to help.
    Best regards,
    Jonas

Viewing 1 replies (of 1 total)

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  • 1 reply
  • 2 participants
  • Last reply from: Jonas
  • Last activity: 4 years ago
  • Status: resolved