Hi there,
Most of the time ticket users do not bother to change category and raise ticket. Support Agents due to wrong input, will not able to reply properly and may loose their credibility.
That is why we made it must choose or enter data. This works well for everybody so there is no plan to change it for now.
Also can i ire you for custom work?
Please create new ticket our Support Page for your suggestion or requirement, we will able to discuss there. We do not work custom but if we could add any general feature, we are always open.
Thread Starter
jerweb
(@jerweb)
Hi
thanks for the reply. Problem is that if I open ticket none of my custom fields show up unless I select category (only one category is available) which might confuse clients. As i set default category in admin it would be nice if i could show all custom fields right away without selecting category (of which there is only one) any workkaround for it maybe?
thanks again
For showing custom fields directly, please do not select any category while creating them.
Thread Starter
jerweb
(@jerweb)
one more question (sorry). but is there a way to send reminder emails to agents if ticket is unattended for a determined period of time?
