Started Giving Error After Updating Plugin

  • Resolved sinnans

    (@sinnans)


    10 years, 5 months ago

    Hi I just updated the Ultimate Member plugin
    It successfully updated however since than all backend pages are giving following error.

    Fatal error: require_once(): Failed opening required ‘/home/jilett/public_html/new/evt/wp-content/plugins/ultimate-member/admin/core/lib/ReduxFramework/ReduxCore/inc/themecheck/class.redux_themecheck.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/jilett/public_html/new/evt/wp-content/plugins/ultimate-member/admin/core/lib/ReduxFramework/ReduxCore/framework.php on line 64

    looks like some file is missing in the update. Please help as we are not able to access our website back-end.

    Thanks

    https://ww.wp.xz.cn/plugins/ultimate-member/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ultimate Member

    (@ultimatemember)

    10 years, 5 months ago

    Can you try to redownload the update and see if the error is gone now?

    Thread Starter sinnans

    (@sinnans)

    10 years, 5 months ago

    How to re download and manually update?
    Please guide as I know the only way to update plugins from backend
    and back-end is crashed. Unable to access dashboard!

    Plugin Author Ultimate Member

    (@ultimatemember)

    10 years, 5 months ago

    Ok, can you rename the plugin ultimate-member via your ftp and then you’ll have access to backend, and can reinstall UM then.

    Thanks!

    Thread Starter sinnans

    (@sinnans)

    10 years, 5 months ago

    By doing this Will I loose ally my UM settings / Data.
    Reinstallation will overwrite settings right.

    What if I download latest zip and manually upload it to overwrite all plugins files. Or rename the existing UM plugin folder and upload new.

    Please suggest

    Plugin Author Ultimate Member

    (@ultimatemember)

    10 years, 5 months ago

    No you won’t lose UM settings. Please do not click uninstall on plugin list, just remove the old folder and put the new plugin or download automatically from your backend. let me know if the error continues.

    So basically, delete the plugin folder from ftp, and upload the latest version from wordpress.

    Thread Starter sinnans

    (@sinnans)

    10 years, 5 months ago

    Ok I am renaming existing UM plugin folder and uploading new from the latest download UM plugin zip file via FTP. Will update you.

    Plugin Author Ultimate Member

    (@ultimatemember)

    10 years, 5 months ago

    Ok, I’m staying here until you let me know if the issue is solved or not.

    Thread Starter sinnans

    (@sinnans)

    10 years, 5 months ago

    It is resolved. Dashboard is accessible.
    Thanks.

    Plugin Author Ultimate Member

    (@ultimatemember)

    10 years, 5 months ago

    Happy to hear that!

Viewing 9 replies - 1 through 9 (of 9 total)

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