Statistics disappear in graph

  • Resolved ericbourges

    (@ericbourges)


    2 years, 9 months ago

    Hi

    I have been using Matomo since June on a site, and I notice that the visit statistics disappear for certain days when they were present in the graph before
    Is there anything that can be done to get these stats back?
    Thanks for your help

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter ericbourges

    (@ericbourges)

    2 years, 9 months ago

    Screenshot to explain the problem
    The 2nd missing date nevertheless showed the data yesterday

    Plugin Support emermatomo

    (@emermatomo)

    2 years, 9 months ago

    Hello @ericbourges we expect the issue with the reports can be solved by invalidating your report data, please see instructions here: https://matomo.org/faq/how-to/faq_155/

    After invalidating the reports, you can reprocess the data with the following command (or wait 24-48 hours for reports to be re-processed by the crontab)

    Could you try this invalidation and re-process the reports, and let us know if this resolves the issue for you?

    Thread Starter ericbourges

    (@ericbourges)

    2 years, 9 months ago

    Thank you for your reply
    I installed the plugin and clicked the command to invalidate all reports (the widget graph has not changed, is this normal?), and I will now wait 24/48h for the reports to be regenerated. I’ll keep you informed

    Thread Starter ericbourges

    (@ericbourges)

    2 years, 9 months ago

    It seems to be ok, the days that were at 0 have their data back
    Is there anything to do to avoid this in the future?

    Plugin Support emermatomo

    (@emermatomo)

    2 years, 9 months ago

    Hello @ericbourges glad to hear that you can see the data. Since you are using Matomo for WordPress, archiving is being handled by WP Cron.

    Archive data is created during the archiving process by aggregating log data. It is reasonable to archive the data to prevent your website to become so slow.

    If you want to edit the settings of your WP Cron, this guide might help https://developer.ww.wp.xz.cn/plugins/cron/understanding-wp-cron-scheduling/

    Plugin Support emermatomo

    (@emermatomo)

    2 years, 9 months ago

    Hi @ericbourges As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.

Viewing 6 replies - 1 through 6 (of 6 total)

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