Statistics No Longer Correct

  • Resolved Choclette

    (@choclette)


    2 years, 7 months ago

    My Jetpacks stats suddenly stopped working just before I did the most recent update on Saturday. At first I thought it was just a blip and that the update would sort it out. But day four and my visits, according to Jetpack, have plummeted. According to Google, they haven’t. It’s odd, because a handful are being logged and showing from different sources, but the vast majority are not there. I’m feeling lost without them.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    2 years, 6 months ago

    Hello there – could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via this contact form.

    If you choose to reach out directly, please include a link to this thread.

    Thread Starter Choclette

    (@choclette)

    2 years, 6 months ago

    Hi, thanks for responding. It seems to have resolved itself now. I’m just missing three – possibly five days of statistics – particularly 28, 29,30 October. It’s annoying, but not a major issue. My site is https://tinandthyme.uk

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    2 years, 6 months ago

    Hello there – Yes, I see the connection for Jetpack is good now, so the issue looks resolved. Could you please confirm if the problem started with Jetpack on the 28th or 29th of October? Because if it is, I think Jetpack was not able to record some stats for those days.

    Thread Starter Choclette

    (@choclette)

    2 years, 6 months ago

    Hi, I got virtually no stats on 28th – it recorded 77 hits only. But the 27th was lower than I expected, so I’m not sure if it started then – that UK, GMT. 29th and 30th were also very much affected and the 31st is low, but the day they started to work again.

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    2 years, 6 months ago

    Hi @choclette – In this case, I think the stats for those days got lost because of the issue and are not recoverable. Now I see Jetpack is connected properly to the site, so it shouldn’t create any further issues.

    Also, I see you are using Jetpack version 12.7.1, but the latest one is 12.8 – I recommend you update the Jetpack plugin to the latest version.

    Thread Starter Choclette

    (@choclette)

    2 years, 6 months ago

    Hi, it’s happened again today. Statistics are no longer showing on my site – aghhh! They were fine about 8 ½ hours ago, but disappeared soon after that.

    I updated Jetpack to 12.8 on Saturday.

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 years, 6 months ago

    Hi @choclette

    I’m showing Jetpack is connected and stats are being recorded, are you still not able to view them?

    Thread Starter Choclette

    (@choclette)

    2 years, 6 months ago

    It’s ok for the moment. I reconnected and it started working again. But it’s happened three times now and I keep losing my stats, which are no longer reliable. And it’s not just the stats. Jetpack disconnects everything I opt into, then I have to go and reconnect again – when I notice!

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    2 years, 5 months ago

    Hello there – have you recently made any changes on the site or added any new services/plugins to improve the site’s performance/security? Because I think this issue was not before and start happening just now.

    For example, I see you have Cloudflare installed on the site, and there is hard security implemented that checks for human verification before letting me see the site in my browser. Have you implemented this recently?

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    2 years, 5 months ago

    Hi @choclette,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

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