• Hello, I am having a constant problem getting to the stats page. It’s been this way for as long as I’ve had my blog with you, and lately I haven’t been able to get to the page at all. It takes forever and then nothing happens – the page just goes white.
    This is extremely irritating and I don’t think it should happen.
    Please help me get it working properly
    Thanx
    Evitapix

Viewing 9 replies - 1 through 9 (of 9 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Are you using WordPress.com?

    Thread Starter Evitapix

    (@evitapix)

    Yes, I think so. my blog is called evitapix.se

    That’s not a WordPress.COM site – and it looks like you are not currently using JetPack – perhaps that’s the problem?

    Thread Starter Evitapix

    (@evitapix)

    what a JetPack?
    perhaps I have the wordpress.se, but any link I connect to takes me to this wordpress

    It’s just so annoying, haven’t been able to get into the Stats page for days now…..it’s always been slow and difficult, but now it’s not working at all.

    The other links work just fine…

    Stats are not part of WordPress natively – so you would need to be using a plugin. So I’m guessing you are (or were) using JetPack plugin – see here:

    https://ww.wp.xz.cn/plugins/jetpack/

    If you need help reactivating or making stats work again, you’ll need to ask JetPack for help here:

    https://ww.wp.xz.cn/support/plugin/jetpack#postform

    Thread Starter Evitapix

    (@evitapix)

    Hello again, I am now trying to get in to upgrade Jetpack, but it insist on me having a wordpress meal address. I do not have one and even if I did I would not know where to go and receive the emails. I really want to be able to get into my stats and this is driving me crazy!

    My blog is connected to one.com but is a wordpress blog….

    Sorry, but as posted above, you’ll need to contact JetPack – make a new post on the second link I posted above. And note that they are not available for support until March 16 – click on the first link I posted above to see that sticky post at the top of their support forum.

    Thread Starter Evitapix

    (@evitapix)

    Hi there, I fixed the JetPack installation and everything went well. BUT I still can’t get to the stats page. Everything else is working fine and dandy but the f-ing stats are gone! It’s always been slow and extremely volatile, but this is quite annoying. It’s really important for me to know how many visitors I have….

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    If you need help reactivating or making stats work again, you’ll need to ask JetPack for help here:

    https://ww.wp.xz.cn/support/plugin/jetpack#postform

Viewing 9 replies - 1 through 9 (of 9 total)

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