Stats lost after site migration

  • Resolved dannoomen

    (@dannoomen)


    4 months, 1 week ago

    Hi there,

    I recently migrated my sites domain to a new host and when I did so all my stats and subscribers disappeared. I was told they should return within 48 hours but its been almost a week now with nothing coming back. Hoping i can get someone to bring our stats back for me!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support fujifika (a11n)

    (@fujifika)

    4 months, 1 week ago

    Hi @dannoomen,

    When a site connects to Jetpack, it’s assigned a unique ID linked to the URL. If something changes during migration (like the URL or hosting environment), Jetpack may create a new ID instead of keeping the old one, which is why subscriptions and stats don’t always carry over automatically.

    We can look into this and transfer your data to the current site if needed. Could you share your previous site URL and host?

    If you’d prefer to keep that info private, you can also contact us via this contact form:

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter dannoomen

    (@dannoomen)

    4 months, 1 week ago

    the previous site url was still http://www.gamersocialclub.ca and hosted on WordPress.com. However once transferred that account showed the url as http://gamersocialclubdotca.wpcomstaging.com so perhaps that is now where the stats are that need to be transferred?

    Plugin Support Chatoxz (a11n)

    (@chatoxz)

    4 months, 1 week ago

    Hi @dannoomen,

    Sebastian here, I hope you are doing well.

    Thank you for sharing those details about the migration. I <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>moved the subscriptions and subscribers from your old site, http://gamersocialclubdotca.wpcomstaging.com, to your new site</span>, gamersocialclub.ca. The subscribers could take a few hours.

    Now you should be all set, so if you have a moment, could you give us a 5-star review to help us spread the word about our plugin?

    https://ww.wp.xz.cn/support/plugin/jetpack/reviews/#new-post

    This will help us promote our product and the support we offer to our users. We appreciate your time in advance if you can spare a few minutes!

    Have a nice day,

Viewing 3 replies - 1 through 3 (of 3 total)

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