Stats Missing

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Fotis Stathopoulos

    (@fstat)

    7 years ago

    Hi there,

    That site has been connected to WordPress.com a few hours ago and I can see several visits recorded today.

    Are you referring to some other site?

    Thread Starter natasha006

    (@natasha006)

    7 years ago

    Hi there,

    But previous stats for about 6 months is erased!

    Plugin Contributor James Huff

    (@macmanx)

    7 years ago

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site; it previously used a different site URL, vor.dreamhosters.com

    I have fixed the issue and you should be able to get your stats and subscribers back by reconnecting to WordPress.com from the Jetpack section of your site’s Dashboard.

    Thread Starter natasha006

    (@natasha006)

    7 years ago

    Thanks dear James

    Now it’s correct.
    You’re right.
    After copy the main site on stage site, Jetpack was broken.
    How to avoid the problem on the next time?

    Plugin Contributor James Huff

    (@macmanx)

    7 years ago

    Try Staging Mode next time: https://jetpack.com/support/staging-sites/

Viewing 5 replies - 1 through 5 (of 5 total)

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