stats not loading in wp-admin dashboard

  • Resolved softsleepysounds

    (@softsleepysounds)


    5 years, 10 months ago

    Hello there,

    The graph of stats from Jetpack will not load from within my wp-admin dashboard. The Jetpack dashboard shows the graph, but the graph in the widget in wp-admin just keeps spinning and will not load.

    I recently changed from a development site to a production site, but can not see how to update Jetpack about this detail.

    The stats are working for all my other sites.

    It also works when I go into troubleshooting mode, with all the plugins activated. And the Jetpack debugging tool says there are no issues.

    Could you possibly help?

    Thanks in advance!
    Sarah

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support fresatomica

    (@fresatomica)

    5 years, 10 months ago

    Hi Sarah,

    The Jetpack connection looks just fine but we’ve seen this error in the past caused by plugin conflicts. Were you using the Healtcheck plugin to look for those?
    I’d recommend temporarily disabling all the plugins (not within the Healthcheck plugin) and see if that helps. If it does, enable each plugin one by one, checking if the issue reappears after each. Let us know what you find out.

    Thread Starter softsleepysounds

    (@softsleepysounds)

    5 years, 10 months ago

    Thanks for your help @fresatomica 🙂

    You were right of course, there was a plugin conflict. And the conflict seems to with the Healthcheck plugin itself!

    So, I have deactivated this and I will wait for an update from both plugins to see if that fixes things.

    Thanks again for your help!
    Sarah

    Plugin Support fresatomica

    (@fresatomica)

    5 years, 10 months ago

    Oh wow, thanks for letting us know. Keep us posted if you learn anything more from the plugin developers.

Viewing 3 replies - 1 through 3 (of 3 total)

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