Status changes from Processing to Pending Payment

  • Resolved tomenr

    (@tomenr)


    4 years, 3 months ago

    Hi,
    I am having a problem managing the orders on WooCommerce.

    When a customer buys a product, the following appears in the notes:
    – Stock levels reduced:(according to the number of products purchased)
    – “Order status changed from Pending payment to Processing”

    Some minute later:
    – Stock levels increased:(according to the number of products purchased)
    – “Order status changed from Processing to Pending payment”

    When we transfer the order to our CRM system:
    – Stock levels reduced:(according to the number of products purchased)
    – “Order status changed from Pending payment to Completed”

    Regarding this issue, we receive the the same new order email two times
    What I do not understand is why the order changes from “Processing” to “Pending Payment” and the stock level increase and than reduces again.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    4 years, 3 months ago

    Hi @tomenr!

    Thank you for reaching us.

    By reading the description of the issue you have, it seems that a conflict between WooCommerce and your theme or another plugin might be occurring.

    We recommend that you perform a conflict test to find the culprit by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then make a purchase test to see if the issue persists. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Juan G. (woo-hc)

    (@judagutor)

    4 years, 2 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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