status does not change

  • Resolved arnonalex

    (@arnonalex)


    5 years, 9 months ago

    My subscribers confirm the registration but the status does not change to “Registered” and remains in the “Unapproved” status

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  • Thread Starter arnonalex

    (@arnonalex)

    5 years, 9 months ago

    I found out that subscribers receive a confirmation email that is incorrect.
    They did not receive the correctconfirmation emaile !!!
    If I click on manual confirmation the subscriber receives my correct signup confirmation email and then the confirmation works.

    Wysija

    (@wysija)

    5 years, 8 months ago

    Hello @arnonalex,

    Thanks for writing. ​Sorry for the issue with your confirmation email.

    Make sure that your confirmation email is setup correctly. Go to MailPoet Settings > Sign-up Confirmation > Email Content, and check that you’re using the short code: [activation_link]Confirm your subscription.[/activation_link]

    Here’s a guide to help you: https://kb.mailpoet.com/article/137-the-signup-confirmation-tab

    ​Let us know if you need further assistance.

    ​Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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