status new when agent creates ticket

  • Resolved bjoeres

    (@bjoeres)


    7 years, 1 month ago

    Hello,

    When an agent creates a new ticket, it always gets the status ‘In progress’.
    Is it possible to automatically start every new ticket with the status ‘new’?

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Author Yeison Baron

    (@yeisonbp)

    7 years, 1 month ago

    Hi @bjoeres,

    If the ticket is opened on the back-end in WP-ADMIN, it automatically gets set to in-progress since an agent is already handling it. Only tickets opened on the front-end is set to the NEW status since no agent is involved yet.

    Regards.

Viewing 1 replies (of 1 total)

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