still awaiting refund

We have bought the plugin the 24th march, email the 24th march at 14h01 :
Hello,
I am sorry but your plugin is not working.
thanks to achieve the trial.
I have done a credit card chargeback for the purchase.
Have a good day
Another email to <[email protected]>
Date: 6 avr. 2021 08:16
Hello,
Your plugin was not functional and i ask to achieve the trial.
You reply to me and i see today, that the paiement is passed.
Can you refund me please
have a good day`
Another mail : Date: 16 avr. 2021 08:43
Hello, we didn’t received the refund.
I hope you will reply soon and have it before monday, we have a call with our lawyer.
We wrote to wordpress and our lawyer. it is not the $ 30 spent but the quality of service that is in question.
This note is unfortunately deserved
Have a good day