Still issues with watermark

  • Resolved clouddancer

    (@clouddancer)


    3 years, 3 months ago

    This is a re-visit from a previous topic because I think it must be this plugin and not another one that I assumed it was.

    The above link is just an example. I have the watermark showing double, triple, even quadruple – but only in lightbox. This is why I think it is with your plugin. On the regular view, it is fine, just one showing. BUT, I would like to remove the watermarks altogether right now and the only way I know how to do that is by deleting the images and starting over. I have a lot of images and really don’t want to do that!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nik

    (@nikitaanisimov)

    3 years, 3 months ago

    Dear @clouddancer, hello, hope you are well

    Our plugin only applies watermark in lightbox – not in thumbnail, hence the watermark shown on thumbnails already has another watermark attached to the picture,

    For instance

    1. This is a Thumbnail image which already has thumbnail applied -https://clouddancerdesigns.com/wp-content/uploads/photo-gallery/imported_from_media_libray/thumb/Abstract-Dark-Floral.png
    2. This is the Lightbox image with watermark coming from our plugin https://clouddancerdesigns.com/wp-content/uploads/photo-gallery/imported_from_media_libray/Abstract-Dark-Floral.png

    as for removing watermarks – have you attempted the “Reset watermark” we referred to you previously?

    Keep us posted please =)

    Thread Starter clouddancer

    (@clouddancer)

    3 years, 3 months ago

    I have tried reset watermark. If I choose “none” there is no reset button. When I go into image and remove the link for the image I was using and press reset, it just spins – the little “working” wheel. I have been waiting for 30 minutes or more for it to finish.

    Plugin Support Nik

    (@nikitaanisimov)

    3 years, 3 months ago

    Hi @clouddancer ,

    I should ask you to contact our technical team to investigate this issue, please contact us using the following form. Please mention this forum post link in your email’s subject line. 

    Will be looking forward to hearing from you =)

Viewing 3 replies - 1 through 3 (of 3 total)

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