Still Supporting Product?

Resolved Fionavar
(@fionavar)

1 year, 7 months ago

Are you still operating? I have been waiting months for a reply to a ticket submitted in regard to my Professional Account.

Viewing 11 replies - 1 through 11 (of 11 total)

fredthetruth
(@fredthetruth)

1 year, 7 months ago

Same issue here. Thinking of canceling my subscription.

Thread Starter Fionavar
(@fionavar)

1 year, 7 months ago

I admit I too am considering this. The odd thing is the app was just updated 6 days ago! 😕

Plugin Author Shareaholic
(@shareaholic)

1 year, 6 months ago

Hi @fionavar very much so. Apologies that your ticket hasn’t been answered as yet. What is your ticket number? @fredthetruth

Thread Starter Fionavar
(@fionavar)

1 year, 6 months ago

Hi there, there are two and they are connected: 106351 & 106043

fredthetruth
(@fredthetruth)

1 year, 6 months ago

@Shareaholic Instead of responding to each ticket individually, many of us are facing are a similar issue. The content library isn’t loading, and we keep getting a “Could not load content” message. Can you fix this for us?

fredthetruth
(@fredthetruth)

1 year, 6 months ago

@Fionavar Let us know if your ticket gets addressed. They already failed on their ‘priority support’ promise.

Thread Starter Fionavar
(@fionavar)

1 year, 6 months ago

@fredthetruth will do …

Plugin Author Shareaholic
(@shareaholic)

1 year, 6 months ago

Update:

@fionavar’s issue with share counts has been resolved.

@fredthetruth your issue is on our radar now.
Plugin Author Shareaholic
(@shareaholic)

1 year, 5 months ago
Hi @fredthetruth @praveenchauhan1984

Apologies for the delay in getting back to you. There was a capacity issue with our Content Library/Content Recommendation system, but I’m happy to share that it has now been resolved. Could you please check on your end and let us know if everything is working as expected?
- This reply was modified 1 year, 5 months ago by Shareaholic.
fredthetruth
(@fredthetruth)

1 year, 1 month ago

@shareaholic It’s broken again

Plugin Author Shareaholic
(@shareaholic)

1 year, 1 month ago

Hi @fredthetruth All systems are up and running. Can you please provide more information as to what you’re facing?

Viewing 11 replies - 1 through 11 (of 11 total)

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