• Resolved hommealone

    (@hommealone)


    Hi,

    I’m developing a site with a WP eCommerce store. During development, the store’s homepage (“/products-page/”) has broken: white screen, no content whatsoever.

    That page was made as a simple WordPress “Page”. It contains an introduction paragraph, and then I used the shortcode [productspage] to display a list of the categories within the store.

    This page had been displaying correctly, and then at some point while working on other aspects of the store, I came back to the page and it was gone.

    All other pages of the site continue to display fine, including the category pages, and the single product pages. I am still able to edit and update the /products-page/ page, but am not able to preview or view it.

    I removed the shortcode from the page content, but I still get the whitescreen. I’ve cleared my browser cache; I get the whitescreen – on that page only – even using a different browser. No code is output whatsoever.

    I had moved a copy of wpsc-products_page.php into my theme to make a few tweaks to the way in which category pages were displayed; nothing major. I removed that file from my theme to make sure it wasn’t the problem, and used the “flush theme cache” button on the store settings > presentation page. But I’m still getting the whitescreen on that page only.

    As best I can tell, this page is now simply a WordPress “page”. Does WP eCommerce look for a page with that URL and try to do something with it?

    Any suggestions for troubleshooting what might be going wrong?

    https://ww.wp.xz.cn/plugins/wp-e-commerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter hommealone

    (@hommealone)

    p.s. – I disabled the WP eCommerce plugin and the page is STILL blank.

    Plugin Author Justin Sainton

    (@justinsainton)

    Hi!

    Can you check your error log to see if there are any fatal errors?

    Thread Starter hommealone

    (@hommealone)

    Justin,

    Thanks!! That’s twice in two days that you’ve answered my too-obvious questions!

    Of course, I forgot about the debug log. That pointed me in the right direction!

    Seems the longer I work on this darned site, the narrower my tunnel vision gets…

    Thanks again!! And also for monitoring these support issues and answering even the dumb ones – quickly!

Viewing 3 replies - 1 through 3 (of 3 total)

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