I’m having the same problem.
Hi @janet_a @kesly13, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?
– What plugin version are you using?
– Are there any critical errors in the logs tab? (WooCommerce -> Status -> Logs)
– Do you have any caching plugins or services running? If so, turn them off or set a rule to ignore the plugin.
Thanks in advance for these details. I’ll keep an eye out for your reply.
Hello:
-Version 2.3.6 (Just downloaded)
-No errors in woocommerce log
-Running PHP 7.2.29
-Memory 256
-No Caching plugins installed.
Thank you!
Thanks @janet_a, it sounds like you there may be a theme or plugin conflict somewhere. Please refer to this guide to see if you can spot something.
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This reply was modified 6 years, 2 months ago by
khungate.
Hi @janet_a, we just wanted to check back with you to see if this was still a problem. Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.
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This reply was modified 6 years, 1 month ago by khungate.
Yes, there was a conflict with the plugin ‘Woocommerce Product Feature Video’
I disabled Woocommerce Product Feature Video to activate and connect the store, then re-enabled it and both seem to be working properly!
Thanks for following up!
Glad to hear that fixed the issue @janet_a! If anything else pops up, don’t hesitate to reach back out to us. We really appreciate you using the plugin. If it’s working well for you and your business, please consider leaving us a positive review.
