STP/STEP Support

  • Resolved surfacedev

    (@surfacedev)


    2 years ago

    Hey there,

    I’m struggling to get the plugin to work with STEP and STP files. Getting the error “Failed to import model. (Failed to load occt-import-js.)”.

    I’ve seen a previous topic asking for support for these file types and just wanted to express that me and my team would also love to see this.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author shehabulislam

    (@shehabulislam)

    2 years ago

    Hi

    we are sorry that the file type is not working. please try another file type.

    Thank you

    essexxrayltd

    (@essexxrayltd)

    2 years ago

    I only have step files and can not use the plug in now, plesas can I have a refund?

    Plugin Author shehabulislam

    (@shehabulislam)

    2 years ago

    Hello

    Yes, of course. Please contact our support for a 100% refund since it’s not working for you.

    Support – https://bplugins.com/support/

    Thank you

    Plugin Author shehabulislam

    (@shehabulislam)

    1 year, 12 months ago

    Dear Kerri,

    I apologize for any inconvenience you have experienced.

    I have reviewed your feedback at the following link: https://ww.wp.xz.cn/support/topic/waste-of-money-28/#post-17777733

    As requested, we have processed a full refund for your purchase. If you have not received the refund, please let me know.

    If you are satisfied with the resolution, we would appreciate it if you could update your review on ww.wp.xz.cn.

    Thank you for your understanding.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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