Strange data

  • Resolved BMC Internet Marketing

    (@bmcinternet)


    9 years, 4 months ago

    Hi Tatvic,

    Data is getting inaccurate, strange things I see:

    For example:

    01 – 08 one sale woocommerce data reports €189,50 product Industrievorhang Kombo Weiß & Transparent nach Maß
    BUT
    Google Analytics reports Streifenvorhang 980 x 2250 x 2 mm Streifenbreite 200 mm € 88,66
    Howcome the this mixup?

    Other example:

    Paypal sale aborted 09.01.2017 €503,80 BUT Google Analytics did count this €503,80. How van GA count this sale if it was aborted it should never reach te succespage?

    Another example:

    Banktransfer sale (internal) not tracked by GA this day total 2 sales one bank transfer and one external. Howcome sales are not tracked banktransfer? While visitor does not even leave the site.

    I know data can be inaccurate due to some causes but the examples above I can’t reasonably explain..

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter BMC Internet Marketing

    (@bmcinternet)

    9 years, 4 months ago

    Hi Tatvic,

    No to rush you but I have been investigating this issue little further.

    I have called with the payment broker Mollie and tried to analyse howcome aborted sales did count as sales / turnover. The Mollie employee said that it could be possible the visitor who aborts a sale and get redirected back to the shops lands on the succespage?

    Analysed analytics behaviour, site content and I could only find succes urls like
    /kasse/bestellung-erhalten/1998/key=wc….. (german succespage).

    Shouldnt there be a failed url? How does this work? Is it possible aborted sales visitors do retunrn on a succespage in stead of failed page? Why can’t I find a faild page in analytics?

    Thanks in advance!

    Cheers!

    Plugin Author Conversios

    (@tatvic)

    9 years, 4 months ago

    Hi,

    Thank you for getting back to us!

    We request you to connect with us at analytics2(at)tatvic(dot)com so we can assist you further regarding your query.

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter BMC Internet Marketing

    (@bmcinternet)

    9 years, 4 months ago

    Hi,

    Connect? You mean grant accees to Google Analytics?

    Cheers!

    Plugin Author Conversios

    (@tatvic)

    9 years, 4 months ago

    Hi,

    We already have the view level access of your analytics account.

    Connect means, contact/email us at analytics2(at)tatvic(dot)com so we can assist you further regarding your query & outcomes.

    Hope to hear you soon!

    Thanks & Regards!

Viewing 4 replies - 1 through 4 (of 4 total)

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