Strange User Registration Error

Resolved roleander
(@roleander)

1 year, 10 months ago

Hi!

It´s weird, cause when I get a new user to get registered in my webpage with Ultimate Member, even when the user is accepted, the screen shows some errors like:

“the username you entered is incorrect” or

“the email you entered is incorrect”

Any ideas about why is that happening?

Kind regards!

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

missveronica
(@missveronicatv)

1 year, 10 months ago

@roleander

Make two pages one for Registration and one page for Login.
Update the UM Settings -> General -> Pages also separate pages.

Pages must be unique to avoid conflicts. Do not use one page twice.

https://docs.ultimatemember.com/article/38-pages-tab

Thread Starter roleander
(@roleander)

1 year, 10 months ago

@missveronicatv

Thank you so much for your quick answer. May I ask you something else?

Still when registering a new user, I get this message even though the new member is accepted:

{“success”:false, “data” : “Unauthorized user”}

missveronica
(@missveronicatv)

1 year, 10 months ago

@roleander

Where do you get this message?
Show a screen copy by using Imgur

Thread Starter roleander
(@roleander)

1 year, 10 months ago

Here you are,

View post on imgur.com

Thanks

missveronica
(@missveronicatv)

1 year, 10 months ago

@roleander

My interpretation of your Login page error message:

“No seguro”

Connection is insecure, No SSL connection

{“success”:false, “data” : “Unauthorized user”}

An attempt to show a HTML401 page error which the browser failed or refused to do.

You should try to ask your web hosting support how you can setup SSL for your site.

Thread Starter roleander
(@roleander)

1 year, 10 months ago

Thank you.

I seem to already have an active Let’s Encrypt SSL certificate that protects my website.

I´ll try to figure it out. Appreciate it.

Thread Starter roleander
(@roleander)

1 year, 10 months ago

By the way @missveronicatv,

Is there anyway to edit your new user registration and log in user link buttons with another adress?

They both “Record” buttons take me to my contact web page :S

https://elrefugioseguro.com/registro/

Thanks!

Thread Starter roleander
(@roleander)

1 year, 10 months ago

@missveronicatv

View post on imgur.com
missveronica
(@missveronicatv)

1 year, 10 months ago
@roleander

You set “Action to be taken after login” and “Action to be taken after registration” in UM Role Settings for the User Registration Role.

https://docs.ultimatemember.com/article/103-user-roles-settings
- This reply was modified 1 year, 10 months ago by missveronica.
- This reply was modified 1 year, 10 months ago by missveronica.
Thread Starter roleander
(@roleander)

1 year, 10 months ago

Thanks @missveronicatv You´ve been very helpful.

About the web registration error, I may have to uninstall my certificate and try something else in order to avoid that annoying screen error.

Plugin Support andrewshu
(@andrewshu)

1 year, 9 months ago

Hi @roleander

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

Regards

Viewing 11 replies - 1 through 11 (of 11 total)

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