Stripe 3D secure payment issues?

Resolved nm001
(@nm001)

10 months, 2 weeks ago

I have setup Paid Membership Subscriptions using Stripe, including the callbacks.

Everything works fine in test mode using a simple card.

However, if I use a 3D secure test card, the payment succeeds, the callbacks work, but the User Interface stays stuck in ‘Processing’.

So it is purely a UI issue, but of course not great for customers!

Is this a bug?

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter nm001
(@nm001)

10 months, 2 weeks ago

Just adding the error messages FYI (identifying data redacted):

[Sat Jul 19 15:23:29.877038 2025] [php:error] [pid 580249] [client ip.address:62248] PHP Fatal error: Uncaught Stripe\Exception\InvalidArgumentException: The resource ID cannot be null or whitespace. in /wp-content/plugins/paid-member-subscriptions/assets/libs/stripe/lib/Service/AbstractService.php:105\nStack trace:\n#0 /wp-content/plugins/paid-member-subscriptions/assets/libs/stripe/lib/Service/PaymentMethodService.php(139): Stripe\Service\AbstractService->buildPath()\n#1 /wp-content/plugins/paid-member-subscriptions/includes/gateways/stripe/class-payment-gateway-stripe-connect.php(496): Stripe\Service\PaymentMethodService->update()\n#2 /wp-content/plugins/paid-member-subscriptions/includes/class-ajax-checkout.php(149): PMS_Payment_Gateway_Stripe_Connect->process_payment()\n#3 /wp-includes/class-wp-hook.php(324): PMS_AJAX_Checkout_Handler->process_payment()\n#4 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#5 /wp-includes/plugin.php(517): WP_Hook->do_action()\n#6 /wp-admin/admin-ajax.php(207): do_action()\n#7 {main}\n thrown in /wp-content/plugins/paid-member-subscriptions/assets/libs/stripe/lib/Service/AbstractService.php on line 105, referer: https:/mysite.com/register/
Plugin Support alexandrubodea
(@alexandrubodea)

10 months, 1 week ago
Hi @nm001,

Just to be sure of your setup:
1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?
2. Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
3. Please provide the URL of the Registration page where you encounter this issue
4. Please provide the testing 3D secure card details you’re using. Which I assume are taken from here: https://docs.stripe.com/testing.
You can use a site like https://snipboard.io/ to share the screenshots.

Note: Since this is a public forum, please make sure all sensitive/private information is hidden/blurred from the screenshots.
Thread Starter nm001
(@nm001)

10 months, 1 week ago
Hi @alexandrubodea

Here’s the gateway screenshot and the plugin screenshot.

This is the test card used: 4000002760003184

The following page uses pms-register
URL: https://research.ledgerinsight.com/register/

Thanks.
- This reply was modified 10 months, 1 week ago by nm001. Reason: fixed screenshot url
Plugin Support alexandrubodea
(@alexandrubodea)

10 months, 1 week ago
1. Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Misc -> Others -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
2. Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Subscription Plans ->click on the plan you have this issue with -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
Thread Starter nm001
(@nm001)

10 months, 1 week ago

Thanks for looking into this.

The Settings others screenshot and subs plan. I have tested with other subs plans and same issue.

I also tried it on another site and had same issue.

Plugin Support alexandrubodea
(@alexandrubodea)

10 months ago

Hi @nm001,

We have identified this issue, and it will be fixed in our next update to Paid Member Subscriptions, which most likely will be released tomorrow.

Thread Starter nm001
(@nm001)

10 months ago

Tested and works. Many thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

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