• Resolved digicloud

    (@digicloud)


    Hi we are having an issue with our WooCommerce store.
    We are using Stripe (Australia) for our credit card processing.
    We have enabled test mode in Stripe settings.
    We have entered in test public and secret key from Stripe.
    We have entered in the correct endpoint.
    We have spoken to Stripe API support and our tests are working as they should.
    However, when we goto checkout and use stripes test credit card, we get an error:

    Payment processing failed. Please retry.

    Then I check the backend, and the order is marked as FAILED.

    We dont really know why.

    Stripe has suggest we reach out to your team.

    I looked up logs for Stripe in Woocommerce status and found the following error log below.

    Please any help would be very much appreciated.

    Thanks,
    Jason

    2021-09-07T00:31:05+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason digicloud test, Guest
    [name] => jason digicloud test
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T00:31:06+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBEgidbERHy0bm
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T00:31:24+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason digicloud test, Guest
    [name] => jason digicloud test
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T00:31:24+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBEhygIM54YqEy
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T00:32:03+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason digicloud test, Guest
    [name] => jason digicloud test
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T00:32:04+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBEhUGqwo3BFDt
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T00:39:33+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason digicloud test, Username: jason digicloud.test
    [name] => jason digicloud test
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T00:39:33+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBEputC8ybdTFB
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T00:58:39+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason digicloud test, Guest
    [name] => jason digicloud test
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T00:58:40+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBF8cECWsMIQJm
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T01:14:01+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason test digicloud 3, Guest
    [name] => jason test digicloud 3
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T01:14:01+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBFN5A5cV0XNk7
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T01:22:50+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: JASON TEST DIGICLOUD, Guest
    [name] => JASON TEST DIGICLOUD
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T01:22:50+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBFWDrZewCEW7r
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T01:36:02+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: JASON TEST DIGICLOUD, Guest
    [name] => JASON TEST DIGICLOUD
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T01:36:03+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBFjBXf4t7cPn1
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T01:36:21+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: JASON TEST DIGICLOUD, Username: jason test.digicloud
    [name] => JASON TEST DIGICLOUD
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T01:36:22+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBFkLPZ7aiGk9G
    [source] =>
    [source_object] =>
    )

    ====End Log====

    2021-09-07T01:40:12+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Name: jason digicloud TEST 5, Guest
    [name] => jason digicloud TEST 5
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => en-US
    )

    )

    ====End Log====

    2021-09-07T01:40:12+00:00 DEBUG
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_KBFnnUYZJMTxQk
    [source] =>
    [source_object] =>
    )

    ====End Log====

Viewing 1 replies (of 1 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Howdy Jason,

    Thanks for reaching out. The issue isn’t immediately apparent from the debug logs you’ve included, and it’s not clear which site you’re working on for a closer look.

    We’ll need some additional info, including a System Status Report. It might contain some sensitive information, so we suggest moving this to the WooCommerce ticketing system, which you can do from your WooCommerce account.

    Log in and Select the Support tab, then Stripe from the dropdown menu.

    Include a copy of the site’s System Status Report in the box provided. To find it, go to WooCommerce » Status, select “Get system report” and then “Copy for support”. 

    Please also include a link to this forum post for reference. I’ll go ahead and mark this thread as resolved for now, but look forward to hearing from you via ticket.

Viewing 1 replies (of 1 total)

The topic ‘Stripe Australia payment processing issue’ is closed to new replies.