Stripe Currency Error Issue

Hi @felicemk2020

Thanks for reaching out. I tried replicating the issue on my end, but everything appears to be working as expected.

When you mention that the “Client is running Version 6.5.0,” are you referring to the version of Event Tickets Plus? If so, please note that we’re unable to provide support for premium plugins through this forum.

Kindly open a support ticket via our Help Desk here:
https://theeventscalendar.com/support/#contact

Our team will be happy to assist you further.

Hi @felicemk2020

I am not yet sure what’s causing the issue. However, it’s possible that a plugin or theme conflict on your site is causing the problem. To help isolate the issue, I recommend running a quick conflict test: activate only our plugins along with a default WordPress theme like Twenty Twenty-One, and then check if the issue still occurs.

If everything works as expected in that setup, you can begin reactivating your other plugins and theme one by one. This will help pinpoint exactly what’s triggering the conflict.

I highly recommend doing this on a staging site to keep your live site safe and uninterrupted. If you haven’t set one up yet, the WP Staging plugin makes the process quick and easy—it just takes a few clicks.

After that, please submit a support ticket via our Help Desk on how it goes so we can assist you further:
🔗 https://theeventscalendar.com/support/#contact

Support for premium users is strictly handled through our official channels, as per WordPress guidelines. Thanks for your understanding.

Hi @felicemk2020 ,

Thank you for your message and the information.

We’re glad to hear you were able to sort this one out. I’d like to note that support for premium/add-on plugins (i.e. Event Tickets Plus) is provided on our Help Desk, if you have further questions/concerns, kindly open a Support Ticket on our Help Desk. This is for us to adhere to the WordPress Forum Guidelines regarding premium users.