Stripe donation block error processing payment

  • Resolved mdasmawi

    (@mdasmawi)


    3 years, 8 months ago

    Hi,

    I have inserted the donation block on my donation page. Everything looks ok for the setup but I receive an error when processing payment (” There was an error setting up your donation. Please contact the site owner.”). I need help as I try many times to redo it all over again but the same error message appeared when processing payment either in test mode or live.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support stephanieliy

    (@stephanieliy)

    3 years, 6 months ago

    Hi @mdasmawi,

    Glad you reached out! Let’s see if we can get a better picture of why you are seeing that error code by taking a look at your logs. Let’s take a look at your error logs. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    From there, you’ll see a list of things that have been happening on your site. Look for errors that correlate to those donation attempts. When you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste that error, and send it along to me here. That message will include some helpful context as to why you are having some donation trouble.

    If you have questions in the meantime, just let me know, I’m happy to help.

    Plugin Support stephanieliy

    (@stephanieliy)

    3 years, 6 months ago

    Hi there @mdasmawi,

    It’s been a bit since I heard back from you, and I know forum notifications can sometimes slip through the cracks. I’m marking this one as resolved for now, but if you still have questions you can create a new ticket and we’ll be happy to give things a look.

    Happy Fundraising!

Viewing 2 replies - 1 through 2 (of 2 total)

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