Stripe error

  • devseo

    (@devseo)


    3 years, 3 months ago

    He there,

    I am getting this error while checkout with credit card!

    “No such customer: ‘cus_Ju7lZpKpHA0YKd’. This customer ID does not exist in your Stripe account. To resolve, navigate to the Edit Profile page in the WordPress Admin and delete the user’s Stripe customer ID.”

    I have no Idea about this error, please help me to fix this!

    Thank you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Clayton R

    (@mrclayton)

    3 years, 3 months ago

    Hi @devseo

    I have no Idea about this error, please help me to fix this!

    The error message is telling you exactly what the issue is and how to resolve it. The customer ID associated with your user doesn’t exist in the Stripe account that you have the plugin connected to.

    That can happen if you change the Stripe account that the plugin is connected to. Customer ID’s don’t exist across Stripe accounts.

    The solution is to follow the directions in the error message and remove the customer ID from the user’s profile.

    Kind Regards,

Viewing 1 replies (of 1 total)

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