Hello @wjh49
Hope you’re doing well today! I am sorry to hear about the issues you’re facing with your Forminator form.
the things that were changed since then was adding the location/ time options
Could you please share more information about this, were these options related to the Stripe fields to calculate anything specific?
Also, would it be possible for you to share the form export with us wherein the issue is replicated, this will help us to import the form on our lab environment and replicate the issue so that we can troubleshoot it further. Please feel free to remove any sensitive information within the form.
To share the form export
– Navigate to the “Forminator -> Forms” page in your site’s back-end
– click on a little “gear” icon next to the form in question
– select “Export” option
– copy given export code and paste it at https://pastebin.com
– include link to that paste in your response below.
Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.
Kind Regards,
Saurabh
Thread Starter
wjh49
(@wjh49)
Hi Saurabh, thanks very much for the reply
https://pastebin.com/MGXnWGQ6
The ‘date/ time’ change was just the drop done box added above the payment section, possibly nothing related to stripe.
The other changes were switching email receipt settings on/off. But I’ve tried turning them off again & pretty well every option in the stripe section of the form.
thanks
Thread Starter
wjh49
(@wjh49)
hi again
I just deleted the stripe section and re added it, now it seems to be working ok with no added features so I’ll start adding a few back again & see if that’s ok
Hi @wjh49,
Glad to know that re-adding the Stripe field helped resolve the issue.
If the issue appears again or if you need any further clarification, please feel free to reach out. We are here to help you.
Best Regards,
Nebu John
