Stripe not triggering invoice

  • Resolved AWEOS GmbH

    (@aweos)


    7 years ago

    Hello Community,

    I have a problem with the Stripe Payment Gateway. I connected it with WooCommerce according to the documentation. I am using live key right now. Our first customer bought out subscription, and paid successfully (SEPA DEBIT).

    Now, the order is “finished” in WooCommerce but no invoice was send. It was generated an invoice draft in Stripe Dashboard, but the product position was empty and also the adress. Just the Name and Price I think was there.

    I spoke with the Stripe Support Chat, but they could not help me and said I should try it here. Since the connection to Stripe works, I cannot debug the problem.

    My current situation is, that I now deleted the draft. How can i trigger a new invoice generation?

    • This topic was modified 7 years ago by AWEOS GmbH.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years ago

    Hi @aweos

    Now, the order is “finished” in WooCommerce but no invoice was send. It was generated an invoice draft in Stripe Dashboard, but the product position was empty and also the adress. Just the Name and Price I think was there.

    Is the order status finished or is it Processing/Completed?

    I connected it with WooCommerce according to the documentation…first customer bought out subscription, and paid successfully (SEPA DEBIT).

    Are you using a plugin for the subscription process? Our Stripe extension doesn’t support Stripe’s own subscriptions – https://docs.woocommerce.com/document/stripe/#section-34

    When an order is processed and paid for in WooCommerce, and the order is Processing or Complete, WooCommerce will send the customer an order processing or order complete email – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-18

    I hope this helps, have a great day!

    Thanks,

    Thread Starter AWEOS GmbH

    (@aweos)

    7 years ago

    Hi @dougaitken,

    the order status is Completed / Finished.

    I am using the WooCommerce Subscriptions Plugin. I am also aware, that the WooCommerce Subscriptions don’t show up in the Stripe Subscriptions Dashboard. I am fine with that, but still I need the automatic generation of invoices.

    I hope you can help me find a solution.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years ago

    Hi @aweos

    For every new order in WooCommerce, whether using Subscriptions or standard product purchase, WooCommerce will send an email when an order is paid for (Processing status).

    As your query is related to how our Stripe extension works with a premium WooCommerce.com extension (Subscriptions), I’m going to mark this as resolved – please reach out to us via your WooCommerce.com account so we can dig into this more.

    Thanks,

    Thread Starter AWEOS GmbH

    (@aweos)

    7 years ago

    I saw, that the Stripe WooCommerce Plugin uses the Stripe API Version of February. But my Stripe Dashboard only offers newer API Versions? What can I do? The webhook is used with the wrong API Version.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years ago

    Hi @aweos

    That is okay, the Stripe extension will be updated whenever a major release of the API affects our integration.

    You can read any update to the Stripe API here https://stripe.com/docs/upgrades#api-changelog – there have been two updates since 2019-02-19 – the only change which may be related to our extension is the application_fees change.

    In short, using API keys generated with the latest version won’t have any trouble when working with our integration.

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)

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