Stripe not working
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I am getting error: There was an issue with your donation transaction: Can only apply an application_fee_amount when the PaymentIntent is attempting a direct payment (using an OAuth key or Stripe-Account header) or destination payment (using
transfer_data[destination]). Please check your payment method or contact your card issuer for assistance. If the issue persists, try a different payment method or contact the site administrators.
I have disabled the Fee Recovery option still getting the same error. All of the donations are going Pending/Abandoned
I am using Pro version of Stripe Add on and everything is upto date.
The Connection Status: is Connected on StripeI am using Standard Keys from Stripe, there were no changes on Stripe and GiveWP Plugin and these used to work before updating plugin.
This is the log: Stripe Payment Intent Error
{ “post_title”: “Stripe Payment Intent Error”, “post_content”: “Unable to create a payment intent. Details: Can only apply an application_fee_amount when the PaymentIntent is attempting a direct payment (using an OAuth key or Stripe-Account header) or destination payment (using
transfer_data[destination]).”, “post_parent”: 0, “log_type”: “gateway_error”, “file”: “———/wp-content/plugins/give/includes/gateways/functions.php”, “line”: 299, “function”: “add”, “class”: “Give_Logging” }
Looking for a prompt reply. My website is not online currently. It’s on my local computer.
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Hello @um324 ,
Glad you reached out, happy to help!
I am using Standard Keys from Stripe, there were no changes on Stripe and GiveWP Plugin and these used to work before updating plugin.The above is the issue. You’ll want to replace your Stripe “Standard Keys” with the recommended Stripe Connect connection. You most likely already have a message on your admin page referencing this requirement as well.
You can do that first, and then set that as the default connection, and remove the older Standard Keys connection. You’ll also need to make sure your Stripe webhook is in place and configured correctly.
This screencast covers connecting to Stripe via Stripe Connect and creating a webhook as well:
https://www.loom.com/share/93fd7190fd9d440f85007d45a5d1ed62
After that, I would suggest to do a test Stripe donation to verify the donation goes through successfully, and the donation status changes to Completed automatically. Lastly, also check the “Last webhook received” text appears with the current date in GiveWP > Settings > Payment Gateways – Stripe – General Settings – Stripe Webhooks.
If that checks out you are good to go for new donations! You will, however, have to change any of the existing donations with the Processing status to a Completed status manually by clicking edit on the donation. You can use the payments in your Stripe account as a reference to verify which payments were successful.
I hope this helps to point you in the right direction! Let us know if you have further questions 🙂
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