Stripe Payment Failure

  • Resolved mconyers

    (@mconyers)


    4 months, 2 weeks ago

    I recently installed Amelia as the booking solution for a client.
    It became apparent very quickly that Stripe payments were failing after the first time a customer made a booking – that is they made and paid for a booking successfully, but subsequent attempts to make and pay for bookings failed.
    Looking at the Stripe webhooks I can see payment_intent.created events with the same event ID for all payment attempts by a single user, and I’m wondering if this is the problem. I contacted Stripe, but they insist the problem is with the app that generated the payment request, i.e. Amelia.
    Has anyone had a similar experience? Can anyone suggest a fix? I’m using Amelia 8.7. Upgrading to Amelia 9.03 didn’t fix it.

    • This topic was modified 4 months, 2 weeks ago by mconyers.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support urosjovanovic

    (@urosjovanovic)

    4 months, 1 week ago

    Hello, thank you for reaching out to us.

    Since you’re using the Premium version of the plugin, please open a ticket on our official support platform on the following page, and right there, you will find a chat icon in the bottom-right corner, which will directly lead you to the Amelia support team, and we’ll gladly help you there.

    Premium products are not supported in these forums.

    Thank you for understanding.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.

Tags