Stripe Payment Google Payment JSON Error

  • Resolved tfk1982

    (@tfk1982)


    2 years ago

    Hello,
    Using the Give WP Version 3.12.0 whenever a donor selects Stripe Payment – Google Pay option and tries to Donate the process ends with the following error: “The following error occurred when submitting the form:

    • Unexpected token ‘<‘, “<!DOCTYPE “… is not valid JSON”

      However in Stripe the transaction is visible with Status = Incomplete and the the error message “The customer has not entered their payment method.” and in the Stripe Event & Logs it’s specified “PaymentIntent status: requires_payment_method” The PaymentIntent requires a payment method. Set an existing payment method on the PaymentIntent or have the customer enter a new payment method.

      On top of this, the dashboard statistics show the amount has been raised, even if the transaction has not been completed. In my Donor dashboard I can also see that the donation counts as a valid transaction but this is not right.
      Did anybody else experienced this issue as it seems it’s a bug withing the plugin and found it by runing some manual tests. I really apreciate any help on how to fix this, thank you.

    • This topic was modified 2 years ago by tfk1982.
    • This topic was modified 2 years ago by tfk1982.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    1 year, 11 months ago

    Hi, @tfk1982.

    I accessed your site today and noticed that you used Stripe Checkout as your payment gateway option, so you likely circumvented the issue you were facing.

    I apologize for my slow turnaround on this one. If you need further help, let me know.

    Thanks for using GiveWP! Have a great day.

Viewing 1 replies (of 1 total)

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