Stripe Payment Input not Shown

  • Resolved junweiteo

    (@junweiteo)


    3 months, 4 weeks ago

    Hello, the Stripe Credit/ Debit Card input box is not shown when check out. When I went into edit page, there is an additional message “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangement.

    I did not restrict any countries to sell the product and also Stripe is enabled.

    Below are the screenshots.

    Kindly advise.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    3 months, 4 weeks ago

    Hi there!

    Thank you for sharing the details and screenshots. I’ve checked the issue on your site and I’m able to replicate it the Stripe credit/debit card input fields are not showing at checkout.

    To assist you further, could you please confirm:

    1. Was Stripe working correctly on your site before?
    2. Have you made any changes to your site (plugins, theme, WooCommerce settings, etc.) after which this issue started appearing?


    Also, to assist you better, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    Thread Starter junweiteo

    (@junweiteo)

    3 months, 4 weeks ago

    Hello @shahzeenfarooq,

    Thanks for the response. I have found the bug, the credit card input details only shown when I check “Save payment information to my account for future purchases.”.

    LovingBro (woo-hc)

    (@lovingbro)

    3 months, 3 weeks ago

    Hi @junweiteo,

    Thanks for the update and for sharing what you found, it is helpful to know what you are seeing on your end and it sounds like you have been digging into this carefully.

    I have just tested your site from my side and I am able to see the Stripe credit card input fields displaying correctly at checkout, as shown here https://cln.sh/cznYcjwrYJVKNBVY2MZw.

    To help us move this forward, could you please confirm if the issue is now resolved for you since you mentioned you found the bug. If the behavior is still inconsistent on your end, please share a short screen recording showing what you are experiencing, so we can better understand the difference. You can upload the recording via https://loom.com and drop the link here.

    Looking forward to your confirmation so we can make sure everything is fully sorted.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    3 months, 1 week ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved since you mentioned that you’ve located the issue.

    If you have a few minutes and you’ve found our support helpful, we’d love if you could leave us a review:
    https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)

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