Stripe Payment Intent Error

  • Resolved yousefem

    (@yousefem)


    2 years, 3 months ago

    Stripe is accepting all payments from USD cards, but declining all other currencies, I have set up the gateway and connected the webhook properly.

    I get 2 Errors:

    Error: There was an issue with your donation transaction. Please check your payment method or contact your card issuer for assistance. If the issue persists, try a different payment method or contact the site administrators.

    Error: Unhandled payment intent status:

    Stripe Payment Intent Error

{
    "post_title": "Stripe Payment Intent Error",
    "post_content": "Unable to create a payment intent. Details: Your card was declined.",
    "post_parent": 0,
    "log_type": "gateway_error",
    "file": "/var/www/vhosts/azzamaid.org/httpdocs/wp-content/plugins/give/includes/gateways/functions.php",
    "line": 271,
    "function": "add",
    "class": "Give_Logging"
}
    Unhandled payment intent status:

{
    "Payment Gateway": "stripe",
    "Donation": {
        "id": 11188,
        "formId": 11030,
        "formTitle": "Gaza Emergency Appeal",
        "purchaseKey": "f19fb485d09ac8db02ef3eae5ed2c39c",
        "donorIp": "188.123.162.144",
        "createdAt": {
            "Object Class": "DateTime",
            "date": "2024-02-14 22:35:17.000000",
            "timezone_type": 1,
            "timezone": "+00:00"
        },
        "updatedAt": {
            "Object Class": "DateTime",
            "date": "2024-02-14 22:35:17.000000",
            "timezone_type": 1,
            "timezone": "+00:00"
        },
        "status": {
            "Object Class": "Give\\Donations\\ValueObjects\\DonationStatus",
            "\u0000*\u0000value": "pending"
        },
        "type": {
            "Object Class": "Give\\Donations\\ValueObjects\\DonationType",
            "\u0000*\u0000value": "single"
        },
        "mode": {
            "Object Class": "Give\\Donations\\ValueObjects\\DonationMode",
            "\u0000*\u0000value": "live"
        },
        "amount": {
            "Object Class": "Give\\Framework\\Support\\ValueObjects\\Money",
            "\u0000Give\\Framework\\Support\\ValueObjects\\Money\u0000amount": {
                "Object Class": "Money\\Money",
                "\u0000Money\\Money\u0000amount": "136",
                "\u0000Money\\Money\u0000currency": {
                    "Object Class": "Money\\Currency",
                    "\u0000Money\\Currency\u0000code": "CAD"
                }
            }
        },
        "feeAmountRecovered": null,
        "exchangeRate": "1",
        "gatewayId": "stripe",
        "donorId": 1,
        "firstName": "Yousef",
        "lastName": "Emad",
        "email": "[email protected]",
        "subscriptionId": 0,
        "billingAddress": {
            "Object Class": "Give\\Donations\\Properties\\BillingAddress",
            "country": "JO",
            "address1": "Amman",
            "address2": "",
            "city": "Amman",
            "state": "Al Tla'a Al Sharqi",
            "zip": "11192"
        },
        "anonymous": false,
        "levelId": "custom",
        "gatewayTransactionId": null,
        "company": null,
        "comment": null
    }
}

    System info

    ### WordPress Environment ###

Home URL: https://azzamaid.org
Site URL: https://azzamaid.org
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#7419)
Page for Posts: Unset
Table Prefix Length: 6oKmy_
Table Prefix Length: 6
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed, refunded, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost:3306, SRV: azzamaid.org
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.2.15
PHP Post Max Size: 20 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
PHP Max Upload Size: 20 MB
cURL Version: 7.81.0, OpenSSL/3.0.2
SUHOSIN Installed: –
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### GiveWP Configuration ###

GiveWP Version: 2.33.5
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ 6oKmy_give_donors✔ 6oKmy_give_donormeta✔ 6oKmy_give_comments✔ 6oKmy_give_commentmeta✔ 6oKmy_give_sessions✔ 6oKmy_give_formmeta✔ 6oKmy_give_sequential_ordering✔ 6oKmy_give_donationmeta✔ 6oKmy_give_revenue✔ 6oKmy_give_migrations✔ 6oKmy_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
Upgraded From: –
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://azzamaid.org/donation-confirmation/
Failure Page: https://azzamaid.org/donation-failed/
Donation History Page: https://azzamaid.org/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card *(v2)
Default Payment Gateway: Stripe - Credit Card *(v2)
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: February 15, 2024 2:08 am

### Active GiveWP Add-ons ###


### Other Active Plugins ###

BigHearts Core: by WebGeniusLab – 3.0.1
Contact Form 7: by Takayuki Miyoshi – 5.8.7
Elementor: by Elementor.com – 3.19.2
Maintenance: by WebFactory Ltd – 4.08
Post SMTP: by Post SMTP – 2.8.11
Slider Revolution: by ThemePunch – 6.6.18
WPForms Lite: by WPForms – 1.8.6.4
Yoast SEO: by Team Yoast – 22.0

### Inactive Plugins ###

Fee recovery for GiveWP: by Link Nacional – 1.1.2
Give - Currency Switcher: by GiveWP – 1.5.1
Give - Email Reports: by GiveWP – 1.1.4
Give - Fee Recovery: by GiveWP – 1.9.8
Give - PDF Receipts: by GiveWP – 2.3.13
Give - Recurring Donations: by GiveWP – 2.5.0
Give - Stripe Gateway: by GiveWP – 2.5.0
W3 Total Cache: by BoldGrid – 2.6.1

### Theme ###

Name: BigHearts Child
Version: 1.0
Author URL: http://webgeniuslab.net
Child Theme: Yes
Parent Theme Name: BigHearts
Parent Theme Version: 3.0.2
Parent Theme Author URL: http://webgeniuslab.net/

    Please advise.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter yousefem

    (@yousefem)

    2 years, 3 months ago

    When I connected through direct stripe button and disconnected the api method, stripe started rejecting payments for the below reason:

    invalid_request_error

The statement_descriptor parameter is not supported for the payment_method_type card. To continue supporting payment_method_type card, please pass in statement_descriptor_suffix or remove the statement_descriptor parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details.
    Plugin Support Matheus Martins

    (@matheusfd)

    2 years, 3 months ago

    Hi, @yousefem.

    Glad you reached out.

    When I check the logs you shared, it seems like your card was declined: Details: Your card was declined.

    And for the statement descriptor, you need to edit it and add a small piece of text describing your business. You can do it under donations > settings > payment gateways > Stripe:

    View post on imgur.com

    Can you test it and let me know how it goes? Looking forward to helping you get to the bottom of this!

Viewing 2 replies - 1 through 2 (of 2 total)

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