Hello @wpdev34323,
Your form seems to be broken right now, as it does not display the payment gateway details.
I’m not sure what’s causing this right now. It’s not only that the credit card fields do not display, they do not exist at all in your form.
Could you try a conflict test with your theme or plugins and check if the credit card fields appear? If that doesn’t help, could you please open a ticket at https://www.cozmoslabs.com/support/open-ticket/ ? And we can try to help you further there.
Best Regards.
Hey @raster02 ,
Stripe was not integrated earlier, which is why the credit card fields were not showing. I’ve now connected and configured Stripe properly.
However, the payment is still not going through. When I enter the card details and click submit, the page only scrolls up instead of processing the payment.
Could you please check this and let me know what’s causing the issue?
Thank you!
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This reply was modified 6 months, 1 week ago by
wpdev34323.
I can also provide plugin’s webhook URL and Stripe account screenshots where i paste the webhook URL.
Hello @wpdev34323,
When this behavior happens, it means a validation error is happening somewhere. But you don’t see the error right now because the field is not showing in your form for some reason.
You have a validation error in regards to the GDPR field, but this field does not display in your form. I saw you did some more customizations, did you hide this by any chance? I’ve seen you’ve hidden some other things with CSS, but here it’s different as the HTML is missing.
Anyway, can you go to PMS -> Settings -> Misc -> GDPR and look at the settings there. Is it active? Does it have a label set? If you do not want to use it that is fine, but then make sure it’s disabled so we don’t expect it to be available and checked in front-end. If you want to use it, make sure you don’t remove it through custom code.
If the settings are fine but it just doesn’t show up let me know. Even if you want to use it, try to disable it and try the form after so you can test the payment process.
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Regarding the form, I’ve noticed that you are testing while being in live mode, this is not ideal and is not allowed by Stripe. You should switch the plugin to test mode, connect your Stripe account again (same account, press the skip button on the first connection page) and then you can test using test cards: https://www.cozmoslabs.com/docs/paid-member-subscriptions/payment-gateways/stripe-connect/#Test_mode
The plugin works exactly the same regardless of the mode it runs in.
Best Regards.
Thankyou so much! It really helped me alot and it works.
