Stripe Sources API

Hi @marcovdoeland ,

I hear you, that is not an ideal situation, but I’m here to help.

Our development team is aware of this issue. We would need to update the APIs used in our Stripe integration to fix it. This would take weeks of work, meaning any resolution would be at least a month away.

We have not prioritized a fix because there is a better, faster solution. If this issue impacts you, we recommend taking the following steps:

1. Set up Stripe Payment Element in your GiveWP Payment Gateway settings. You can find instructions in our documentation: https://givewp.com/documentation/core/payment-gateways/stripe-payment-element/
2. Ensure that Stripe Payment Element is enabled for Visual Form Builder in your Payment Gateway settings.
3. Migrate your forms to the Visual Donation Form Builder. We have instructions for that as well: https://givewp.com/documentation/core/give-forms/migrate-donation-forms-to-the-visual-form-builder/
4. Check and publish your migrated forms.

This is a better solution because it gives you access to our latest donation form features and provides better form security. It gets you back to accepting donations in minutes rather than weeks or months.

As a note, the other forms are only available in Give to accommodate some add-ons and features that are not yet available for the Visual Donation Form Builder. These forms will eventually be deprecated, and if you do not use any features that are not available for the Visual Donation Form Builder, you should migrate your forms.

You can also read this in our bug report for this particular issue in here — https://feedback.givewp.com/bug-reports/p/ideal-payments-failing-in-option-based-forms.

Please let me know if you have further questions.

I’m always happy to help!

Hi @marcovdoeland ,

Sorry for not being able to respond quickly and for any inconvenience that might have been caused due to that.

Within the Stripe Payment Element my only option is to use credit card, i don’t have the option to choose a different payment method but i know for a fact that there are more payment method configured in the Stripe account that we use

It is important to note that we ultimately don’t control what payment methods appear on your front-end, as this is all controlled by Stripe (for example, Apple Pay will only show up on Safari Browsers, Google Pay will only show up when you have a wallet saved, among other dependencies such as donor’s location, account, your account’s status etc.).

To ensure that they’ll show up when the right circumstances present themselves, enable the payment methods that you want to use for both of these configurations:

When i tried to view my newly created and published form. I was faced with the message the page im trying to view doesn’t exit, but the shortcode of the form does work

For this one, does the form have the Published status? If it is still in Draft, you can try publishing it again. If it is already published, you can try switching the form back to Draft and then publishing it again.

Looking forward to helping you get to the bottom of this!