Stripe Webhook Delivery Issues

Resolved

(@jvnjolene)

Hi! Got this email from Stripe:

We’re still having trouble sending requests in live mode to a webhook endpoint associated with your Master at Threads account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly-created invoice. 	 
 	The URL of the failing webhook endpoint is: https://matembroidery.com.au/?wc-api=wc_stripe 
 	You (or someone on your team) configured your Stripe account to send events to that URL. You can change your account’s webhook endpoints from the Dashboard.

Also on my Shop page, I have this message: Deprecated: wc_stripe_hide_payment_request_on_product_page is deprecated since version 5.5.0 with no alternative available. Please configure Payment Request Button locations through the Stripe plugin settings.

I have tried adding a new endpoint as per the guidelines here (https://woocommerce.com/document/stripe/) but to no avail.

Thank you!

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support

Paulo P – a11n

(@paulostp)

4 years, 3 months ago

Hello,

Thanks for reaching out!

So we can have a better understanding of your setup, can you please share the system report?

You can find it in WooCommerce > Status > Get system report > Copy for support and then paste it here.

Thread Starter

jvnjolene

(@jvnjolene)

4 years, 3 months ago

Thanks Paulo! Here you go:


### WordPress Environment ###

WordPress address (URL): https://matembroidery.com.au
Site address (URL): https://matembroidery.com.au
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.37
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp7o_
Total Database Size: 92.98MB
Database Data Size: 83.70MB
Database Index Size: 9.28MB
wp7o_woocommerce_sessions: Data: 13.85MB + Index: 0.73MB + Engine MyISAM
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wp7o_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.02MB + Engine MyISAM
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wp7o_options: Data: 3.78MB + Index: 0.15MB + Engine MyISAM
wp7o_postmeta: Data: 29.54MB + Index: 4.19MB + Engine MyISAM
wp7o_posts: Data: 20.90MB + Index: 0.93MB + Engine MyISAM
wp7o_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp7o_swis_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp7o_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wc_product_meta_lookup: Data: 0.34MB + Index: 0.47MB + Engine MyISAM
wp7o_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp7o_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wfconfig: Data: 5.03MB + Index: 0.02MB + Engine MyISAM
wp7o_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wfissues: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
wp7o_wfknownfilelist: Data: 2.11MB + Index: 0.25MB + Engine MyISAM
wp7o_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp7o_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp7o_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wfu_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wfu_userdata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_wpforms_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp7o_wpmailsmtp_debug_events: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp7o_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wpr_rucss_resources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp7o_wpr_rucss_used_css: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp7o_yoast_indexable_hierarchy: Data: 0.12MB + Index: 0.35MB + Engine MyISAM
wp7o_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp7o_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp7o_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 695
custom_css: 1
elementor_library: 6
mts_notification_bar: 1
nav_menu_item: 11
oceanwp_library: 1
oembed_cache: 3
page: 19
popup: 2
popup_theme: 8
post: 1
product: 115
product_variation: 5080
revision: 194
shop_coupon: 1
shop_order: 13
wcpa_pt_forms: 9
wp_global_styles: 1
wpforms: 2
wppopups: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors.

### Active Plugins (30) ###

ManageWP - Worker: by GoDaddy – 4.9.13
Akismet Anti-Spam: by Automattic – 4.2.2
Code Snippets: by Code Snippets Pro – 2.14.3
Custom functions for MAT: by Jennifer Junio – 1.0
Elementor: by Elementor.com – 3.5.4
EWWW Image Optimizer: by Exactly WWW – 6.4.0
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Facebook – 2.2
GA Google Analytics: by Jeff Starr – 20220124
Head, Footer and Post Injections: by Stefano Lissa – 3.2.2
iframe: by webvitaly – 4.5
Insert Headers and Footers: by WPBeginner – 1.6.0
Markup by Attribute for WooCommerce: by MarkTomlinson – 3.10.1
Ocean Extra: by OceanWP – 1.9.2
Popup Maker: by Popup Maker – 1.16.3
Qty Increment Buttons for WooCommerce: by taisho – 2.7.5
Simple Revisions Delete by bweb: by Brice CAPOBIANCO – 1.5.1
Ultimate WooCommerce Brands: by MagniumThemes – 2.0
Woocommerce Custom Product Addons: by Acowebs – 4.0.1
Woo Discount Rules: by Flycart – 2.3.12
WooCommerce Admin: by WooCommerce – 3.0.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.7
WooCommerce: by Automattic – 6.1.1 (update to version 6.2.1 is available)
Wordfence Security: by Wordfence – 7.5.7
Yoast SEO: by Team Yoast – 17.9
Wordpress File Upload: by Nickolas Bossinas – 4.16.2
WP Mail SMTP: by WPForms – 3.2.1
WP Notification Bars: by MyThemeShop – 1.0.11
WP Popups Lite: by timersys – 2.1.4.5
WP Revisions Control: by Erick Hitter – 1.3
WPForms Lite: by WPForms – 1.7.2

### Inactive Plugins (7) ###

All-in-One WP Migration: by ServMask – 7.53
Kreativo Pro Speed Optimization: by Kreativo Pro – 1.1.3
WooCommerce Bulk Variations: by Lucas Stark – 1.6.9
WooCommerce Stripe Gateway: by WooCommerce – 6.2.0
Woo Discount Rules PRO 2.0: by Flycart – 2.3.12
WP Jelly: by WP Jelly – 1.1.0
WP Rocket: by WP Media – 3.8.7

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #1252 - /shop/
Cart: #1222 - /cart/
Checkout: #1238 - /checkout/
My account: #1241 - /my-account/
Terms and conditions: #1143 - /terms-and-conditions/

### Theme ###

Name: OceanWP
Version: 3.1.2 (update to version 3.1.3 is available)
Author URL: https://oceanwp.org/about-me/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 198
Oldest: 2022-01-30 14:33:19 +1100
Newest: 2022-02-22 23:52:11 +1100

Failed: 3
Oldest: 2021-09-27 20:25:31 +1000
Newest: 2021-10-16 14:51:03 +1100

Pending: 7
Oldest: 2022-02-23 11:33:20 +1100
Newest: 2022-03-01 23:52:11 +1100

### Status report information ###

Generated at: 2022-02-23 11:33:36 +11:00

Margaret S. woo-hc

(@margaretwporg)

4 years, 3 months ago

Hi @jvnjolene

Thanks for sharing the System Status Report.

There is a similar thread on this topic. Can you try the solution described on the thread below to see if it works for you?
https://ww.wp.xz.cn/support/topic/error-saving-settings-stripe-payment-settings/

Upon checking the SSR you shared, I noticed that you’re running an outdated version of WooCommerce and this may cause all sorts of issues. You may want to update WooCommerce to the latest version. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/

Let us know how it goes.

Thanks

Thread Starter

jvnjolene

(@jvnjolene)

4 years, 3 months ago

I have updated both Woocommerce and Elementor plugins and unfortunately still have the same issue.

Plugin Support

Paulo P – a11n

(@paulostp)

4 years, 3 months ago

Hello,